Retail Team Lead

Overview At Fleet Feet Chicago, we believe that running changes everything . For over 30 years, we have curated and created products, programs, and experiences that inspire and empower runners in the Chicagoland area. We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers with the gear they need to be successful in their active endeavors. We like to keep things high‑spirited, fast‑paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat and live passionately. We run together to solve a problem, reach a goal, get inspired, and champion our brand each day. We are in full pursuit to find passionate people to join us on our quest and bring our core values to life. Responsibilities As a Retail Team Lead, you are the heart and sole (pun intended) of our brand. You have the opportunity to recommend gear and products that a customer will use to cross their next finish line, regardless of what that looks like. This position is always going above and beyond to take care of our customers and communities. You will be part of a dynamic group that builds and maintains meaningful relationships with customers, vendors, and peers by listening to customer needs, providing personalized solutions, and, ultimately, outfitting them with everything they need to get started or persevere. As a Team Lead, you will support the Retail Experience Manager (RXM) with both customer facing and operational responsibilities. You will maintain strong sales metrics and be a leader on the sales floor. Additionally, you will support the store’s operational functions and maintain a clean and organized work environment. Qualifications Available to work a flexible schedule, including days, evenings, weekends, and holidays Experience in a customer‑facing sales environment preferred Deliver the best customer experience by outfitting each customer that walks through the door Communicate professionally with customers and team #J-18808-Ljbffr Fleet Feet