DevOps Engineer

DevOps Engineer

• Must have at least 2 years of working experience in DevOps capacity, preferably working in support capacity as a DevOps Engineer in a fast-paced health insurance environment.

• Must have experience working in the SQL environment, MySQL, SQL Server, Elasticsearch.

• Must have proven and successful experience developing large scale software solutions preferably using open source technologies like Java, Python and etc.

• Must have 2 years of working experience in cloud environment, preferably AWS.

• Must have good communication skills, both in written and in verbal form.

• Desired to have knowledge of configuration management tools.

• Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service.

• Diagnoses and resolves system functionality issues including performing queries for data/information using tools.

• Walks customers through service functionality leveraging technical, business documents.

• Provides solutions and resolution to customer trouble tickets.

• Interfaces with customers over the phone/ServiceNow providing status updates and ensuring service is working as per technical document.

• Escalates appropriate technical issues to upper-level technical support when needed.

• Deliverable: Monitor ticketing system and ensure trouble ticket are updated with appropriate status.

• Build MS Excel reports by working with technical & business teams for customers.

• Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment.

• Demonstrated strong interpersonal communication skills when working with both internal and external customers.

• Good knowledge of MS Office, Excel. Internet browser.

• Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.

• Experience with common internet software is preferred.