Service Manager

Overview

At JBT Marel, what we do matters , we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our clients and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

The Opportunity

The role of the Service Manager is to provide guidance and support to our technical service teams and customers. This position will make necessary recommendations to the various systems to improve performance at our customer facilities. It will also be responsible for improving best practices among the JBT Marel technical service departments in the FPT division (California and East Coast - U.S.).

• Provide proper support by visiting customer sites to identify potential opportunities for improvement.
• Ensure customer satisfaction with JBT Marel in responsiveness of technical support.
• Respond to unplanned events and solve customer technical problems.
• Be aware of the strengths and weaknesses of JBT products versus the competition by evaluating our competitors' product performance.
• Participate in equipment surveys to learn about identifying and correcting areas in customer facilities.
• With the assistance of senior TSAs, anticipate seasonal trends and warn customers, account managers and technical colleagues of the possible impacts and mitigation measures needed to avoid problems.
• Maintain open communications with regional TSAs and Account Managers to stay abreast and keep others informed of customer needs, account status, and Technical recommendations.
• Prepare and present technical seminars to customers and potential customers to support our products and services as required by the business or if requested by the Account Managers.
• Gather relevant industry information and distribute to customers by special bulletins, contact discussions, and emails.
• Provide support and assistance to R&D personnel during the evaluation of products and services.
• Provide accurate and objective feedback to R&D personnel on the performance of new and existing products.

• Direct customer contact across all product lines in providing sales/technical assistance, quotations, service calls, project management, problem resolution, etc. Must be able to work with customers at all levels of an organization.
• Counterparts from other JBT manufacturing/sales locations for the purpose of providing or receiving technical information, coordinating on proposals and/or projects, and scheduling resources between us.
• Subcontractors for the purpose of establishing contracts and scheduling resources and equipment for projects.
• Frequent interface amongst all departments in the business/division for the purpose of coordination as needed.

• Responsible for managing an approximate $5.5M annual department budget. Actively manage staff and activity levels to balance absorption and customer satisfaction.
• Responsible for managing an annual sales volume of around $10M, and maximizing profitability.

• Must possess outstanding people management skills. Very high degree of supervision required in order to ensure safety, responsiveness, customer satisfaction; and employee development, training and moral.
• Daily contact with the service technicians is required.
• Must be willing to spend some of the time out in the field with the service techs, customers and equipment.
• Must be able to deal with a variety of personalities, resolve personal problems, and coordinate with Human Resource as needed to resolve issues that could negatively impact the business.
• Must exhibit a high degree of enthusiasm, forethought, creativity, sense of urgency, and must be results oriented.
• Must exhibit an affinity for positive/value added and continual change.
• Must be customer focused and results driven, thus developing and promoting positive customer relationships.

• Position requires significant travel, primarily within the United States, but some international. Approximately 25-50% of the time will be in the field and the rest of the time will be in the Visalia, CA office.

Requirements/Qualifications:

• Bachelor's degree in Agriculture, Biology, Horticulture or related discipline.
• Minimum of 5+ years of experience in technical service, handling chemicals & working w/ postharvest chemical application systems.
• Basic understanding of agricultural practices (pre and post-harvest), preferably in citrus processing.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Understand and contribute to Food Safety processes.
• Bilingual in Spanish highly preferred

• Should be comfortable multi-tasking and pays attention to detail.

• Conscientious and self-motivated; able to work without direct supervision.

• Ability to work independently and as part of a team.
• Ability to use a computer and Microsoft products (Office, Word, Excel, Outlook and PowerPoint).
• Must have a valid Driver's License.

• Willing to work out of town, out of state and internationally if needed.

• Availability for extended hours, overnights, weekends and/or variable schedules, especially during the processing season (ex. work 8+ hours per day, up to 7 days per week) if needed.

Work Environment/Physical Requirements:

• Ability to work in various conditions, including indoor/outdoor weather, moving industrial machinery, chemicals and fumes, noisy or dusty environments.

• Ability to sit, stand, walk, reach, climb, squat and step up/down for various amounts of time and paces.
• Ability to stand or sit for long periods and perform repetitive tasks.

• Capability to lift, push, pull and move materials, typically up to 50 pounds.

• Hand Use: Frequent use of hands and fingers for handling equipment and performing tasks.

• Effective verbal and written communication skills.

• The estimated annual salary range for this role is $110,000 - $130,000 annually. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.

Why work at JBT Marel:

• We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
• We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
• We encourage development - ensuring new experiences and challenges at JBT to feed your growth!
• Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

BENEFITS

JBT Marel offers the growth potential of a company with developing technology that is unique in its field. Competitive benefits package includes medical, dental and vision coverage and 401(k) plan.

Equal Opportunity Employment:

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process.