Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Experience CX Strategist

$150k - $180k

Tata Consultancy Services

Overview The CX Strategist is a natural leader, responsible for defining and driving experience strategy across critical IT and service journeys. This role connects user needs, business priorities, and IT delivery to ensure experience improvements are measurable, governed, and aligned to enterprise outcomes. This individual will partner closely with Service Delivery, IT, and business stakeholders to embed experience-first thinking into governance, prioritization, and transformation initiatives. Responsibilities Governance & Standards: Define and evolve experience principles, frameworks, and standards across initiatives; establish experience KPIs aligned to business and operational metrics; ensure consistency across user-facing touchpoints and service journeys. Portfolio Alignment: Identify and prioritize critical user journeys impacting cost, risk, and productivity; translate VoC/VoE insights into actionable roadmap recommendations; partner with Service Delivery governance forums to embed experience reviews. Experience Strategy & Blueprinting: Lead persona development, journey mapping, and service blueprinting efforts; identify friction, inefficiencies, and opportunity areas across IT services; drive experience-led transformation pilots with measurable outcomes. Change & Engagement: Facilitate cross-functional workshops and design sprints; promote experience-first decision making across IT and business teams; communicate wins, impact, and progress to executive stakeholders; conduct detailed assessments of existing processes and workflows to understand current practices and identify areas for improvement; gather and analyze data through interviews, workshops, observations, and documentation reviews; prepare reports summarizing findings, including process inefficiencies, bottlenecks, and risks; develop clear guidelines, templates, and frameworks to support the implementation of standard operating models; support change management initiatives to ensure effective adoption and integration of new processes and operating models. Qualifications 8+ years in CX strategy, service design, digital transformation, or HCD Experience embedding experience governance within IT or enterprise environments Strong facilitation, storytelling, and executive communication skills Experience mapping experience initiatives to measurable business outcomes Proven experience in business analysis, or operating model design Strong analytical and problem-solving skills with attention to detail Excellent written and verbal communication skills Proficiency in process mapping tools (e.g., Visio, Lucidchart, Figma) and documentation platforms Familiarity with ITIL / Service Management environments Background in XLA, VoC/VoE, or experience measurement frameworks Salary & Benefits Salary Range: $150,000-$180,000 per year Discretionary Annual Incentive Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans Family Support: Maternal & Parental Leaves Insurance Options: Auto & Home Insurance, Identity Theft Protection Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement Time Off: Vacation, Time Off, Sick Leave & Holidays Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing Qualifications (cont.) BACHELOR OF COMPUTER SCIENCE #J-18808-Ljbffr Tata Consultancy Services

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Experience CX Strategist in Los Angeles, CA vacancy
  •  ...leading consulting firm in Santa Fe Springs, CA is seeking a Senior Strategist to conduct market analysis and develop strategic plans for...  ...will have a Bachelor's degree, at least 5 years of relevant experience, and strong analytical and communication skills. This full-time... 
    Suggested
    Full time

    JM Services and Consulting, LLC

    Santa Fe Springs, CA
    2 days ago
  • $100k - $120k

     ...participate in it. If that sounds like you, keep reading. Senior Strategist, Gaming The Senior Strategist, Gaming will be responsible for...  ...-led campaigns succeed or fail You must have… 5–8 years of experience building marketing or campaign strategy in an agency, gaming,... 
    Suggested
    Temporary work
    Seasonal work
    Work at office
    Flexible hours

    Loaded

    Santa Monica, CA
    1 day ago
  • $79.4k - $106.4k

     ...across all platforms. The team is the ultimate curators, platform strategists and slate planners for kids’ content from the Walt Disney...  ...YouTube best practices across all uploads and channel experiences. Stay current on platform trends, algorithm shifts and emerging... 
    Suggested
    Work experience placement
    Work at office
    Shift work

    Disney Cruise Line

    Burbank, CA
    3 days ago
  •  ...THE ROLE We are looking for a Senior Strategist to join our growing strategy team. This is a team of brand thinkers with a deep passion...  ...execution, navigating feedback like a pro Traditional agency experience is not required, but it’s a plus. What matters is your deep understanding... 
    Suggested
    Local area
    Worldwide

    We Are Social

    Los Angeles, CA
    2 days ago
  • $100 per hour

    A leading AI research accelerator is seeking Finance Professionals with strong Investment Banking backgrounds to guide AI systems in interpreting complex financial transactions. This remote consulting role requires expertise in M&A, IPOs, and deal structuring, available...
    Suggested
    Remote work

    Turing

    Los Angeles, CA
    2 days ago
  • $85k - $110k

     ...with performance objectives What makes you a good fit Bachelor’s degree in business, marketing, or a related field 3-5 years of experience in digital advertising within CPG (consumer packaged goods), with a focus on paid search, display, programmatic, and social media... 
    Minimum wage
    Local area
    Flexible hours

    Ultimate LLC

    Culver City, CA
    4 days ago
  • $115k - $185k

     ...its allies. About the role As a Growth Strategist at Picogrid, you will drive the company...  ...the intersection of strategy, capture, customer engagement, and technical storytelling,...  ...or business-related field. 3+ years of experience in defense growth, capture, technical communications... 
    Permanent employment
    Work at office
    Relocation package

    Picogrid, Inc.

    El Segundo, CA
    1 day ago
  • Anywhere Real Estate is looking for an Event Specialist to manage a variety of experiential events for its brands. The role requires strong event planning expertise and involves collaboration with brand leadership to ensure successful event execution. This position is ...
    Remote work

    Anywhere Real Estate

    Los Angeles, CA
    2 days ago
  •  .... Our mission is to redefine and create extraordinary client experiences across all personal development, sales, digital products, and...  ...highly skilled Sales Workshop Leader to join our Peak Performance Strategist (FSR) field sales team. In this role, you become the face of... 
    Odd job
    Live in
    Worldwide

    Tony Robbins

    Los Angeles, CA
    2 days ago
  •  ...Job: Brand Strategist Duration: 4+ Months Location: El Segundo, California, 90245 Pay Rate...  ...help us come up with forward-thinking ideas, experiences, events and brand defining moments that are meaningful to our customers. Geek out on everything from fashion,... 

    eTeam

    El Segundo, CA
    10 hours ago
  • $100k - $130k

    A leading defense technology firm is looking for a Senior Supply Chain Procurement Planner to lead procurement activities for radar defense programs. This role requires a solid background in FAR/DFARS compliance and supplier management. The successful candidate will contribute...
    Contract work

    Chaos Inc

    Hawthorne, CA
    2 days ago
  •  ...manage complex tax operations. Candidates should possess a Bachelor's degree in Accounting or Finance, with at least 3 years of experience in sales and use tax processes. The position offers a hybrid working environment and extensive opportunities for professional growth... 

    Ernst & Young Oman

    Los Angeles, CA
    1 day ago
  •  ...Chief Product Strategist About the Company Forward-thinking organization specializing in blockchain interoperability solutions Industry...  ...engineering team to ensure the delivery of exceptional user experiences. Balancing the decentralization ethos with regulatory... 
    Remote work

    Confidential

    Los Angeles, CA
    1 day ago
  • $130k - $160k

     ...Sales Strategist - Application Security Armis, the cyber exposure management & security...  ...with the sales team to understand customer requirements and propose solutions that...  ...vulnerability management solutions is essential. Experience with Application Security or similar... 
    Local area

    Armis Security

    Los Angeles, CA
    4 days ago
  • $80k - $100k

     ...rules, and supporting litigation teams. With a hybrid work model, the position offers flexibility and generous benefits including medical, dental, and 401k plans. The salary range is $80,000 to $100,000 based on experience. #J-18808-Ljbffr National Docketing Association

    National Docketing Association

    Los Angeles, CA
    3 days ago
  •  ...that actually means something. The Paid Strategist is a crucial, client‑facing role...  ...client deliverables, creating and managing custom client strategies, and communicating with...  ...deliverables. In this role, you will gain experience building high‑performing Paid strategies... 
    Remote job
    Home office

    Directive

    Los Angeles, CA
    1 day ago
  • $75.8k - $98.3k

     ...complex goods and services and managing supplier performance throughout the subcontracting lifecycle. The ideal candidate should have experience in contracts and procurement, with a Bachelor's degree as a foundational requirement. A solid understanding of FAR and DFARS... 

    Northrop Grumman

    El Segundo, CA
    1 day ago
  •  ...with clients, and manage relationships with executives from prominent global brands. Applicants should have a minimum of 4 years' experience in media sales or digital marketing. Preferred qualifications include automotive experience and a solid understanding of digital... 

    TikTok

    Los Angeles, CA
    1 day ago
  • $117.5k - $176.3k

     ...proposals and ensuring compliance with government regulations. The ideal candidate will have a Bachelor's Degree and significant experience in government contracts, pricing analysis, and teamwork in cross-functional environments. The role supports a 9/80 work schedule,... 
    Full time

    Northrop Grumman

    Los Angeles, CA
    1 day ago
  • $66.3k - $80k

    Integrated Senior Strategist, Business SolutionsSkip to main contentApplicant Privacy Notice (Non-California)Applicant Privacy Notice (...  ...perspective allows us to create a more rewarding culture, and experience, together.Our simple recipe for success? We hire talented people... 
    Contract work
    Work at office

    Horizon Media Inc.

    Los Angeles, CA
    4 days ago
  • $65 - $70 per hour

     ...deeply culturally-attuned Owned Social Strategist to architect and manage the organic social...  ..., strict global brand while managing customer-facing communication. Strategic...  .... Minimum Qualifications 5+ years of experience in digital/social marketing, specifically... 
    Hourly pay
    Weekly pay
    Temporary work
    For contractors
    Immediate start
    Remote work
    Shift work
    Weekend work
    Afternoon shift

    Skill

    Culver City, CA
    2 days ago
  • $50 - $64 per hour

     ...DURATION: 9 months with possible extension The Social Creator Strategist is at the center of that momentum—turning earned social...  ...and platform-native storytelling. Required Skills 5+ years of experience managing projects, workflows, and delivery within creator/social... 
    Hourly pay
    Full time
    Local area

    Synergis

    Los Angeles, CA
    2 days ago
  • $200k - $225k

    A consulting firm in California is seeking a Senior Contracts Advisor with over 10 years of federal contracting experience and an active Secret clearance. This role involves supporting government source selections and advising management on contracts strategy. The ideal... 

    Element Consulting, Inc.

    El Segundo, CA
    4 days ago
  • $100 per hour

    A leading AI research firm is seeking Finance Professionals with Investment Banking backgrounds for a fully remote consulting role. You will utilize your expertise in M&A, IPOs, and deal structuring to guide AI systems in understanding complex financial transactions. The...
    Remote job
    Flexible hours

    Turing

    Los Angeles, CA
    3 days ago
  •  ...while leading sales initiatives within the Global Strategic Service Provider community. Key qualifications include over 8 years of experience in the MSP and CSP ecosystems with a focus on sales and business development. The position offers a competitive salary range... 
    Remote job

    Ericsson

    Los Angeles, CA
    4 days ago
  •  ...the Architectural & Door Hardware team. In this role, you will drive product strategy, conducting portfolio analysis and gathering customer insights for effective decision-making. With your analytical skills, you will collaborate with cross-functional teams to manage... 

    Oldcastle BuildingEnvelope

    Los Angeles, CA
    1 day ago
  • $35 - $40 per hour

     ...compensation matters and develop tailored compensation strategies. The ideal candidate will showcase strong analytical capabilities, experience with data visualization tools, and the ability to influence senior leadership on compensation design. A competitive hourly rate... 
    Hourly pay

    Aquent

    Los Angeles, CA
    19 hours ago
  • $90.28k - $119.17k

     ...partner with leadership and provide expert guidance on policy and workplace conduct. The ideal candidate has at least 5 years of ER experience, a bachelor’s degree, and excellent communication skills. WelbeHealth offers a competitive salary range of $90,281.44 - $119,171.... 

    WelbeHealth, LLC.

    Los Angeles, CA
    19 hours ago
  •  ...managing talent communication, creative project development, and contract negotiations. Ideal candidates should have 2-4 years of experience in the influencer space, strong communication skills, and a proactive approach. Enjoy unlimited vacation time, a robust benefits... 
    Contract work

    Thedigitalbrandarchitects

    West Hollywood, CA
    19 hours ago
  • $158.01k - $276.46k

    A leading financial institution is looking for a Senior Wealth Strategist in Los Angeles to sell investment management and advisory services. The ideal candidate should have a minimum of 10 years in institutional sales, with strong communication and analytical skills.... 

    Northern Trust Corp

    Los Angeles, CA
    19 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Experience CX Strategist. Be the first to apply!