Customer Success Manager (Remote)

Customer Success ManagerWork Flexibility: RemoteThe Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker Vocera portfolio. They drive solution adoption post-deployment for defined customers, support retention and expansion of our solutions alongside account executives and serve as a customer consultant. They establish and maintain long-term relationships with client executives and champions, ensuring that activities are closely aligned with business strategy and intended success metrics. They will proactively engage with customers to develop a deep understanding of customers' business objectives and be able to identify and articulate how our solution supports the achievement of those goals, driving increased volume and breakthrough performance throughout the customer life cycle. They are responsible for understanding the 'health' of our customers, ensuring they grow into solution advocates.What you will do:Manage the relationship with designated customers by providing guidance to enhance current systems and anticipate future needsEnsure prompt issue resolution, coordinate necessary resources, lead communications, document statuses, anticipate risks and opportunitiesUnderstand each customer's unique goals, challenges, and requirements and identify improvement opportunities and recommend solutionsTrack customer usage and engagement, creating and sharing regular reports on customer health and progressBuild expertise with the Stryker solution system design, deployment, administration as well as end user trainingProvide guidance and advice to customers on how to maximize the value of their investmentsAnticipate the customers' needs and propose alternate solutions to resolve technical and organizational challenges which slow the rate of expansionMonitor contract renewals, identify upselling opportunities, and ensure a high renewal rateWhat you need:Required:Bachelor's degree requiredMinimum 4 years of relatable work experience required in customer success, account management or related fieldHealthcare industry experience with knowledge of clinical operations, patient care workflows, healthcare technology, or health system organizational structuresPreferred:Experience building and maintaining customer relationships through all phases of a technical system implementation lifecycleStrong communication skills with the proven ability to use technology to present concepts and articulate business value and return on investmentTechnical expertise with databases, wireless networking, mobile voice clients, system administration, and distributed systems architecturesUnited States of America Pay Ranges:Puerto Rico: $77,700 - $129,500 USD AnnualUSN: $89,300 - $148,800 USD AnnualUS5: $93,800 - $156,200 USD AnnualUS10: $98,200 - $163,700 USD AnnualUS15: $102,700 - $171,100 USD AnnualUS20: $107,200 - $178,600 USD AnnualUS30: $116,100 - $193,400 USD AnnualView the U.S. work location and transparency guide to find the pay range for your location.Travel Percentage: 20%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.