Guest Service Agent (FT) - Holiday Inn Express Dallas Medical / Market Center

Guest Service Agent (FT) - Holiday Inn Express Dallas Medical / Market Center

Job Category: Front Desk Requisition Number: GUEST019327

Posted: July 16, 2026

Full-Time

On-site

Dallas, TX 75219, USA

Job Details

Description

Responsibilities include welcoming guests with a friendly and professional attitude during check-in and check-out, answering phones and assisting guests with questions, reservations, and requests, processing reservations, payments, and guest transactions accurately, resolving guest concerns while delivering exceptional customer service, maintaining accurate records using Opera PMS, learning and utilizing hotel systems, communicating effectively with housekeeping, maintenance, and other departments, keeping the front desk and lobby clean, organized, and guest-ready, and following all hotel policies, safety procedures, and IHG brand standards.

Schedule & Physical Requirements

Flexibility is required. This position is primarily scheduled for evening/night shifts and weekends, with availability on holidays as business needs require. Candidates must be able to work in a fast-paced environment, stand and walk for extended periods, occasionally lift up to 50 pounds, and move throughout the hotel to support guests and daily operations.

Benefits

• Competitive pay
• Employee hotel discounts
• Paid training
• Career advancement opportunities
• Supportive team environment

If you are dependable, customer-focused, and enjoy working in a fast-paced hospitality environment, we'd love to hear from you.

PMHG is an Equal Opportunity Employer.

Qualifications

Behaviors

Preferred

Thought Provoking

Capable of making others think deeply on a subject

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.