Plumbing Department Manager

Job Description

Job Description

Are you ready to join our award winning highly successful family?

Your deep passion, relentless drive, and following our core values and mission will allow you to achieve high performance success. We separate ourselves by being at the forefront of future leading technologies in the home services market.

Core values: family, care and grow

Mission: we enrich lives through trust in the trades. 

Who we are:

Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year. 

What You’ll Do  

As the Plumbing Department Manager, you will be responsible for the training, development and support of plumbing technicians while overseeing and directing performance of the team.

Perform the function of training, improving, supporting, course-correcting and must be readily accessible to Technicians and Installers during working hours, and limited after-hours. 

• Provide Weekly and Daily training for technicians
• Technician Operational training (how to operate within WN structure) 
• Review & discuss individual performance, consistent improvement and assure all technicians understand the expectations
• Quality Control installation(s) and correct as needed with individual technicians and hold to high standards
• Oversee purchase orders to keep material cost within budget
• Maintain Direct Costs as low as possible including, but not limited to Parts, Field Labor, Subcontractors, Permits, 3rd party financing
• Conduct weekly meetings to review, increase performance and create action plans for areas that require improvement
• Maintain or exceed KPI’s (budget and technician scorecards)
• Assure proper staffing and scheduling of technicians  
• Assist with Customer Concerns related to quality of work and help resolve through communication
• Ride-Along and Phone-Along training as deemed necessary 
• Any training needed to ensure happy technicians and happy customers 
• To include approval/ denial of technician time off requests and overtime

Basic Requirements (Required Skills/ Experience):

• Experience in customer service
• Experience with KPI and Accountability
• Ability to pass a drug screening and background check 
• A current driver’s license with a clean driving record 
• Adaptability to constantly changing business needs and additional responsibilities

Preferred Requirements:

• ServiceTitan experience is preferred but not required 

Compensation: Starting wage: $60,000- $75,000 plus bonus

Compensation based on performance measured in metrics

Benefits: 

• Competitive Compensation – Paid Weekly 
• Comprehensive Medical, Dental, and Vision Insurance  
• PTO AND Sick time package  
• 401(k) Plans  
• Paid Holidays (Office Closed)   
• Life Insurance 
• Legal Shield  
• Disability 

Perks: 

• Provided Uniforms and WireNut gear!
• Company sponsored events
• Quarterly banquets
• Fun off-site events
• Company contests, and more!

Job Type: Full-Time  M-F with Rotating Saturdays