Community Manager

Job Description

Job Description

Legacy is looking for a Full Time Community Manager that can work with a talented team to ensure the continued growth of the Company. By joining Legacy, you will become a part of our team and will work in an environment where we cultivate thriving communities where mutual respect and collaborative spirit are the cornerstones of every interaction.

The Main function of the Full Time Community Manager position is to oversee and manage a manufactured home community. The Community Manager is responsible for the day-to-day operations to ensure a positive environment for visitors, residents, staff, and other individuals on site. The position can also sell park owned new, used homes, and brokered resident homes within the manufactured home community. 

In this role you will:

Community Management

• Collect monthly rent payments. 
• Enforce park rules and regulations. 
• Maintain resident files ensuring they are kept current and confidential.
• Exhibit excellent customer service.
• Develop and maintain community relationships.
• Process resident applications and follow fair housing guidelines.
• Work with local counsel and Regional Manager to process evictions.
• Maintain current records in property operating system(s).
• Ensure property appearance is satisfactory and working with outside vendors as needed.
• Working alongside other staff to complete additional community needs.
• Perform all other duties as assigned.

Sales

• Actively sell inventory and brokered homes while ensuring all inventory including broker homes are accurately displayed on Legacy website and partner websites via entry through Legacy portal. 
• Schedule appointments for open house showings and conduct home and property tours. Appointments may fall on nights and weekends.
• Ensure entire plan-o-gram is implemented (when made available).
• Enter all leads (phone, walk-ins, emails, texts and intranet) into CRM (open leads) within one (1) hour of receiving or no later than morning of next business day.
• Respond to leads with follow up within one (1) hour of prospective buyer contacting property. Maintain constant communication with leads until lead becomes non-responsive. 
• Ensure inventory homes are always show-ready.
• Maintain updated records on CRM including documenting all contact with lead, completing workflow steps in timely manner, and documenting detailed reasons why the lead does not want to purchase the home if lead is unsuccessful.
• Request lead closure in CRM once lead is considered dead (when implemented).
• Ensure knowledge of marketing promotions.
• Notify the Regional Manager of all home sale offers regardless of the offer price.
• Broker homes for residents.
• Assist Home Construction as requested.
• Collect and process earnest money deposits for home sale.
• Enter and process residency applications for prospective home buyers.
• Schedule, track and manage closing dates with buyers including preparing closing documents and conducting the home sale closings. 
• Schedule closings with corporate sales staff.
• Forward all closing documents to corporate sales staff and assist with post close titling work with Corporate as requested.
• Perform other duties as assigned. 

Core Competencies

• Communication: Ability to write and speak clearly and concisely.
• Energetic: Ability to work with a sense of urgency and understand the importance of timely completion of projects and follow through.
• Detail Oriented: Ability to understand the details of a project and the importance of details and accuracy in completing tasks.
• Problem Solving Skills: Ability to find a solution for and to deal proactively with work-related problems.
• Decision Making: Ability to use good business judgement in making critical decisions.
• Organized: Possessing the trait of following a systematic method of performing a task and maintaining an accurate record of the steps and documents involved.
• Time Management: Ability to utilize the available time to organize and complete work within given timelines and work with a sense of urgency.
• Self-Motivated: Ability to be internally inspired to perform a task using one's own drive and initiative.
• Honesty, Integrity and Reliable: Ability to be truthful, credible and dependable in the workplace. Do what you say. 
• Motivation: Ability to inspire others to reach a goal and to perform to the best of their ability. 

Role Qualifications / Skills/ Abilities

• High School Diploma required. College degree preferred. 
• At least three (3) years of Property Management Experience is preferred.
• Ability to pass a background check and drug screening.
• Valid driver's license required.
• Efficiently operates assigned computer software and other equipment including but not limited to Microsoft Office Suite (Word, Excel, Power Point, etc.)

Sales Commissions

This position is eligible for 2% commissions on all inventory and brokered homes with a guaranteed minimum of $500. Commissions are earned on a competitive sales floor basis (if applicable).

Work Environment

This position will primarily be in an office setting with a work schedule of 40 hours per week. Evenings and weekends may be required for open house showings or appointments for conducting home tours to prospective buyers. 

Benefits

• Competitive Compensation
• Annual Vacation and Sick Leave 
• Medical, Dental, Vision with additional ancillary options 
• 401K
• Holidays