Imaging Data Technician - Imaging Operations

Job Description

Job Description

About Ancestry:

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families.

We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.

Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. 

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

The Imaging Data Technician keeps Ancestry's image files organized and accurate as they move through the production pipeline. That means handling the metadata, file names, and imports that turn raw scans into finished digital assets ready for Ancestry's archive partners and website users. The job uses Ancestry's imaging tools, ticketing systems, and databases to make sure every file is properly labeled, mapped, and technically correct. It also involves managing many tasks for multiple projects at once, tracking how different teams' work connects, and seeing problems through to a fix. You'll do well in this role if you're technically sharp, think in systems, and understand how files flow between connected workflows.

What You'll Do....

• Build and maintain mapping configurations that route content into Ancestry's proprietary imaging systems.
• Apply and validate metadata, naming conventions, and file structures to ensure content meets technical specifications and downstream searchability requirements.
• Monitor production pipelines and diagnose issues across mapping, web crawls, SFTP transfers, and ingestion workflows.
• Coordinate concurrent projects and workstreams — tracking status, surfacing blockers, managing dependencies, and driving issues to resolution.
• Manage ticket queues (Workfront) from intake to close — triaging reprocess requests, investigating root causes, and tracking resolution through completion.
• Process digital image hard drives by validating data integrity, reconciling import records, and resolving ingestion or mapping errors.
• Query databases (MySQL or comparable) to investigate discrepancies, verify ingestion results, and support error resolution.
• Prepare and verify digital delivery packages, confirming metadata accuracy, file structure, and documentation before transfer to archival partners.
• Partner with project managers, support teams, and cross-functional groups to coordinate handoffs, improve processes, and document workflows.
• Handle physical media drives — shipping, receiving, and inventory — with proper chain-of-custody documentation.
• Perform additional duties and special projects as assigned by the Imaging Operations Manager or Content Production Manager.

Who You Are....

• Strong project coordination skills — able to manage multiple concurrent workstreams, track status and dependencies, and drive issues to closure without constant oversight.
• Skilled at facilitating communication across technical and non-technical partners, maintaining accurate status updates, and documenting decisions and actions.
• Strong technical aptitude with proven ability to troubleshoot across systems, files, and pipelines.
• Working knowledge of MySQL or comparable databases; comfortable writing and modifying queries.
• Intermediate Excel proficiency (pivot tables, lookups, basic data validation).
• Experience navigating ticketing systems (Workfront, Jira, or similar) in a production environment.
• Detail-oriented and organized, with clear written and verbal communication.
• Self-directed and dependable across competing priorities.
• Able to lift up to 50 lbs when handling physical media.

Preferred Skills & Experience

• Experience with metadata management, digital asset management (DAM), or structured content workflows.
• Interest in archives, libraries, digitization, or family history research.
• Prior experience with ingestion pipelines, ETL processes, or content mapping in a production environment.
• Familiarity with scripting (Python, SQL, shell) for data validation or batch operations.

As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base salary range for this position: $20.90 - $26.13 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process. Read more about our benefits HERE.

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For candidates who live in San Francisco, CA, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.