E911 Public Safety Dispatch Supervisor

Job Description

Job Description

Job Title: E911 Public Safety Dispatch Supervisor
Department:  Emergency Communications Center
Reports To:  E911 Director
Classification:  Full-Time, Non-Exempt
Compensation Range: $64,186.30 - $72,242.30 annually
**Open Until Filled**

Why join our team?
Join a workplace where public service meets opportunity. At Lake County Government, employees are empowered to grow, collaborate, and make a meaningful impact every day. We offer a supportive environment that values innovation and connection, with reliable compensation, comprehensive benefits, and a commitment to helping you succeed both professionally and personally.

Cultural Expectations

• Assume Good Intent: Approach each interaction with positive mindset and openness to understand others.
• Model Professional: Maintain high standards in behavior and communication that reflects our values.
• Apply County Wide Lens: Consider the broader impact of decisions on our community and organization as a whole.
• Be Solutions-Oriented: Focus on finding constructive solutions rather than dwelling on problems or challenges.
• Practice Servant Leadership: Prioritize the needs of others, fostering a supportive and collaborative work environment.
• Support Meaningful Work-Life Balance: Encourage boundaries that support personal well-being while achieving professional responsibilities.

Position Summary
Lake County is seeking an experienced and motivated Public Safety Dispatch Supervisor to join the Emergency Communications Center (ECC). This leadership role ensures the effective delivery of 911 services, radio dispatching, emergency communications, training oversight, and quality assurance for all public safety partners in Lake County.

The Supervisor provides operational leadership, oversees Dispatchers I–V, manages the Communications Training Program, and ensures compliance with all local, state, and national standards. This role is essential to maintaining the ECC’s culture of professionalism, accountability, and readiness.

Compensation
2026 Public Safety Dispatch Supervisor Pay Range Supervisor Level Annual Salary Supervisor I $64,186.30 Supervisor II $66,111.90 Supervisor III $68,095.20 Supervisor IV $70,138.10 Supervisor V $72,242.30
Benefits & Incentives
Lake County offers a competitive benefits package.
Details available at: Employee Benefits | Lake County, CO
Available Incentives Include:

• Communication Training Officer (CTO) Certification Pay – incentive added to salary
• Professional Development Support – instructor courses and higher education opportunities
• Advanced Education Pay – up to 6% salary increase for applicable college degrees
• Bilingual Pay Incentive – supplemental pay for demonstrated Spanish/English fluency
• Overtime Opportunities – paid at 1.5x hourly rate
• Annual Health & Wellness Allowance for county employees
• End-of-Year Bonus based on months of service

General Duties and Responsibilities
Leadership & Operations

• Supervise and support Public Safety Dispatchers I–V.
• Oversee 911 call-taking, radio dispatching, and ECC operations.
• Act as shift supervisor and decision-maker during critical incidents.
• Coordinate with law enforcement, fire, EMS, emergency management, and regional partners.

Training & Professional Development

• Manage the Communications Training Program, including CTO oversight.
• Develop training materials, lesson plans, and onboarding curricula.
• Lead new-hire academy instruction and continuing education programs.
• Track certifications, recertifications, and training compliance.

Quality Assurance & Compliance

• Conduct QA/QI reviews for call-taking, EMD, radio traffic, and CAD documentation.
• Ensure compliance with NENA, APCO, IAED, FCC, CJIS, and internal ECC standards.
• Identify performance gaps and develop corrective action plans.

Administrative Responsibilities

• Manage staffing schedules, overtime planning, and staffing readiness.
• Conduct performance evaluations for dispatcher staff.
• Participate in hiring, promotions, disciplinary actions, and incident reviews.
• Maintain documentation, logs, training records, and compliance reports.
• Assist with policy development and operational planning.

Minimum Qualifications/Requirements

• Experience as a Public Safety Dispatcher IV or V, OR equivalent 911 supervisory experience.
  • Dispatcher IV personnel are highly skilled, senior-level dispatchers who:
    • Serve as shift leads
    • Act as Certified Training Officers (CTOs)
    • Provide mentorship and technical support
    • Handle complex multi-agency incidents
    • Assist with policy implementation and operational improvement
  • Dispatcher V personnel represent the highest non-supervisory tier, functioning as:
    • Subject matter experts in ECC operations
    • Leaders during major incidents
    • Advisors to supervisors on operational standards
    • Quality assurance resources
    • Culture-setters and professional role models
• Proficient in emergency call-taking, EMD, radio dispatching, CAD, CCIC/NCIC.
• Demonstrated leadership, communication, and decision-making skills.
• Ability to obtain/maintain required certifications:
  • EMD
  • CCIC/NCIC
  • CPR/First Aid
  • CTO (within 6 months if not current)

Preferred Qualifications

• Instructor certifications (ETC, EMD-Q, EFD, CPR Instructor).
• Prior supervisory or training leadership experience.
• Experience managing training or QA/QI programs.
• Policy writing, curriculum development, or administrative experience

Knowledge, Skills & Abilities

• Strong leadership and conflict resolution skills.
• Ability to remain calm and decisive during major incidents.
• Excellent written and verbal communication abilities.
• Knowledge of ICS/NIMS and interagency coordination.
• Ability to manage multiple priorities in a dynamic, high-pressure environment.
• Strong organizational, analytical, and documentation skills.

Qualified applicants will be contacted to complete:

• Oral board interview
• Skills assessment
• Background investigation
• Certification review
• Final executive interview
• Psychological review

Physical Activity & Work Environment

• Fast-paced, high-stress 24/7 Emergency Communications Center.
• Exposure to traumatic or emotionally difficult calls.
• Required availability for nights, weekends, holidays, call-out response, and emergency activation.
• Extended periods of sitting with headset and computer use.

Why Join Lake County ECC?

• Leadership role with community impact
• Clear advancement and development pathways
• Supportive team environment
• Competitive compensation and incentives
• Opportunities for instructor-level and specialized certifications

Applicant Notice
Lake County Government posts all official employment opportunities on its careers page linked here. Positions may also appear on external job boards such as LinkedIn, Indeed, and ZipRecruiter through our applicant tracking system.

Please be aware that unauthorized third parties may repost or imitate job listings. The most accurate and up-to-date information will always be available on our official website. Applicants are recommended to apply directly through our career page and should not provide personal information outside of the official application process.

 

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

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