Engagement Ambassador - UC Berkeley

Job Description

Job Description

Role Overview

We are currently hiring Engagement Ambassadors to work at our University of California, Berkeley Engagement Center. Engagement Ambassadors reach out to donors of philanthropic institutions to donate, verify their information, and share institutional updates. The part-time Engagement Ambassador may contact prospects using text, video, or phone while conducting themselves as a professional representative of one of Encoura's partner institutions.

Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center. If you're looking for a rewarding part-time position that boosts your resume and communication skills, see below to learn more and apply today!

A Day in the Life

• Contact donors and prospects to collect donations, verify information, and share institutional updates.
• Capable of following a script when reaching out to prospects.
• Accurately enter data into our computer system.
• Meet or exceed goals as outlined by your manager.
• Work a minimum number of shifts each week/month.
• Pass new hire and compliance trainings.

About You

• Current or past student (within 5 years) of University of California, Berkeley.
• Demonstrated strong command of English (both verbal and written).
• Capable of effectively communicating with a variety of individuals.
• Working knowledge of Microsoft Office.
• Must be able to work remote - Supervisors and Managers will be remote, available via online resources (web conferencing, phone, email etc.).
• Must be able to operate in an office setting and routinely use standard office equipment such as computers, phones, etc.
• Must be able to work in an environment where the noise level is moderate.
• This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds).
• Must have access to reliable technology, including a personal computer (Windows or Mac), webcam, and wired headset. 
• Must have a home internet connection that meets the following minimum requirements: 20 Mbps download and 5 Mbps upload speeds. 
• All hires must complete Form I‑9 employment eligibility verification and provide acceptable documentation as required by federal law. Employees may choose which acceptable documents to present from the Form I‑9 Lists of Acceptable Documents. Candidates should review the acceptable document list before their anticipated start date, as obtaining certain government-issued documents may take additional time. View the official USCIS Lists of Acceptable Documents: USCIS Form I‑9 Acceptable Documents 

This Remote Engagement Ambassador opportunity requires that you have reliable internet, a private area to work (within your home or dorm room), and a computer.  Full technical requirements will be shared and evaluated for those interested in this opportunity following a completed application.

The entry-level wage for this role starts at $19.61 / hour with the opportunity for longevity-based merit increases. The upper wage range is based on longevity, locality, and performance. Employees new to Encoura should expect to start at the entry-level wage. This ongoing part-time position does not qualify for health benefits.  Encoura complies with all state and local laws that require specific forms of paid time off.

Center Hours

• Sunday                      1:30 - 4:30 pm Pacific Time (PT)
• Monday                      1:00 - 4:00 pm, 5:00 - 8:00 pm PT
• Tuesday                     1:00 - 4:00 pm, 5:00 - 8:00 pm PT
• Wednesday                1:00 - 4:00 pm, 5:00 - 8:00 pm PT
• Thursday                    1:00 - 4:00 pm, 5:00 - 8:00 pm PT
• Friday                         1:00 - 4:00 pm PT

Questions - reach out to:

Josue Gutierrez Balderas
Engagement Center Manager 

View email address on ziprecruiter.com

Aliyah Pitre
Engagement Center Director

View email address on ziprecruiter.com

About  Us  

Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.  

Encoura's expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation's largest free college and career planning program used by millions of high school students and educators nationwide.  

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.  

Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.  

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