Experienced Field Service Technician- Surface Mining Equipment

Experienced Field Service Technician- Surface Mining Equipment

** $3,000 SIGN ON-BONUS AVAILABLE TO QUALIFIED CANDIDATES **

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Surface Mining Equipment Technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site in a manner that reflects the company's vision of working as "One Professional Team."

Location: American Gypsum Mine Pay Range: $36.50-$52.60 per hour Pay rate is dependent on education and experience.

Essential Functions:

• Independently diagnose, troubleshoot, and repair Caterpillar equipment at the mine site
• Read and interpret electrical and hydraulic schematics to ensure accurate repairs
• Use Caterpillar software systems (ET, SIS, STW) to complete diagnostics and service documentation
• Communicate effectively with customers and internal teams regarding repair status, recommendations, and warranty determinations
• Maintain accurate, legible service reports and daily truck and crane inspection logs
• Ensure proper safety practices and compliance with MSHA and OSHA regulations
• Maintain all tooling and equipment in a safe and operational condition
• Safely operate and drive service truck (Class A CDL required)
• Support and mentor junior technicians as needed
• Work schedule is Monday–Friday, 6:00 AM – 5:00 PM; hours may vary depending on customer needs. Overtime is expected and may be frequent.
• Travel up to 75% may be required based on job needs
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• 5+ years of experience working on heavy equipment (Caterpillar preferred)
• 3+ years of experience performing diagnostics and repairs on highway trucks
• 3+ years of experience working on mining equipment such as mills, and crushing and screening systems
• Valid Class B Commercial Driver's License (CDL) – Required
• MSHA Certification (or ability to obtain prior to hire)
• Completion of CAT-specific courses or equivalent technical training
• Proficient with diagnostic software tools: CAT ET, SIS Web, and STW
• 3+ years of customer service experience
• Basic proficiency with Microsoft Outlook and DBS
• Must be a resident of the Gypsum area or willing to relocate

Core Competencies:

• Strong knowledge of CAT equipment, diagnostics, and repair procedures
• Ability to work independently with minimal supervision in a field environment
• Excellent problem-solving and organizational skills
• Clear and professional communication skills, both written and verbal
• High regard for safety and quality standards

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.