Operations Manager

Responsibilities

Position Summary:

The Operations Manager works in collaboration with the Clinical Operations Manager, to ensure smooth and efficient day-to-day operations across their assigned program. This role is responsible for hiring, training, scheduling, and supervising direct care staff to support high-quality patient care. As a central partner to both the clinical and operations teams, the Operations Manager helps create a safe, responsive, and healing environment, that allows staff to thrive and patients to feel supported every step of the way. This role is grounded in Newport Healthcare's core values-Patient First, Love, Excellence Through Integrity, Compassion, and Connection-and brings them to life through purposeful coordination, thoughtful leadership, and a deep commitment to service.

Key Performance Responsibilities:

• Works in collaboration with the Clinical Operations Manager to ensure coverage of all operational functions in assigned program. Tasks may include some or all of the following:
• Support recruitment efforts by identifying strong candidates who align with our mission and values to maintain fully staffed care teams across all shifts.
• Partner with HR to deliver a seamless and welcoming new hire orientation that reflects Newport's culture and values.
• Champion a strong onboarding experience for direct care staff, providing both initial training and long-term career growth opportunities.
• Oversee daily program scheduling, providing a structured therapeutic experience for patients.
• Develop staffing plans and oversee schedules to ensure 24/7 supervision, to uphold patient safety, and meet required staffing ratios.
• Approve time off, ensure accurate timecard submissions, and conduct performance evaluation reviews.
• Coordinate staffing coverage for absences, vacancies, and call outs.
• Continuously monitor and provide feedback, coaching, and training to direct care staff.
• Collaborate in the client admission process, offering operational support to ensure a smooth and compassionate transition into care.
• When trained as a CPI Trainer:
  • Lead, facilitate, and reinforce CPI and de-escalation training across assigned teams, ensure consistent retraining and competency development through scheduled refreshers, real-time coaching, and integration into daily operations.
  • Model and round on CPI and de-escalation practices within the milieu, provide feedback, support, and corrective guidance to staff to strengthen confidence, maintain fidelity, and promote a culture of safety and relational care.
• Conduct non-clinical groups and supervise client activities as needed.
• Ensure compliance with all regulatory, licensing, and safety requirements, fostering a culture of accountability and excellence.
• Conduct monthly Environment of Care (EOC) rounds and enter data into the Joint Commission Tracer tool. Collaborate with Compliance and Facilities to create action plans to correct identified opportunities.
• In collaboration with compliance, conduct RCAs, including scheduling and ensuring that all the appropriate information is readily available prior to the start of the RCA. Complete corrective action plans when applicable.
• Facilitate early intervention team education, training, documentation, and evaluation of the outcomes.
• Conduct documentation and training audits, ensuring timely chart note completion, accurate recordkeeping, and full compliance with required training (e.g., Relias).
• Manage program inventory and resource logistics, ensuring staff have the tools and supplies they need to deliver excellent patient care each day.
• Lead direct care staff or house meetings to deliver training and review protocols to improve daily operations.
• Participate in program-specific meetings as scheduled, including treatment team, staff meetings, etc.
• Provide on-call support per the rotation schedule.
• Be a positive role model and mentor for the direct care team.
• Perform other duties as assigned.

Qualifications

Education, Experience, License Requirements:

• Bachelor's degree or equivalent experience in behavioral health operations required.
• Minimum one year of experience working with adolescents/young adults and families in a mental healthcare setting required.
• Minimum of two years of experience in a supervisory or management role preferred.
• Must have a valid driver's license and be eligible for insurance coverage for driving the
• company's vehicles.
• Must complete CPI and CPR training within first 30 days.

Benefits include:

Medical/Dental/Vision

Company paid life insurance

Voluntary STD/LTD

Flexible Spending Accounts

401k

PTO/Sick

Newport Healthcare is an Equal Opportunity Employer.

Newport Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Newport Healthcare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email View email address on click.appcast.io for assistance.


For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters


About Us

Join Newport Healthcare: Transform Lives Through Meaningful Work!

Looking for a rewarding career in mental health? At Newport Healthcare, you'll discover a fulfilling career path and be part of a collaborative team that's changing lives for the better.

Our network of treatment programs includes residential and outpatient locations nationwide, as well as inpatient hospitalization and clinic services through our PrairieCare division in Minnesota. Every employee at Newport makes an impact in our clients' healing journeys.

If you're looking to grow professionally in a supportive environment, we invite you to explore opportunities to join our dedicated team. Together, we can make a profound difference in the lives of those we serve!