Billing Specialist

Billing Specialist

Are you inspired by the idea of supporting our nation's critical infrastructure and securing communications for first responders, utilities, and transportation? Does the prospect of joining a growing medium-sized business and supporting the accounting infrastructure in a data-driven, financially sophisticated environment appeal to you? Are you an independent, self-motivated individual contributor also capable of rolling up your sleeves and supporting your teammates when unexpected challenges arise?

Join a growing team that has strong bonds with Law Enforcement, Fire and Emergency. RACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the "second half of the 911 response equation" from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens.

RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide.

Job Description

As a billing specialist you are responsible for several critical responsibilities related but not limited to financial transactions and record keeping, maintaining financial records, identifying inconsistencies and errors, creating invoices, assisting with payment solutions. This role is responsible for processing a variety of billing typesincluding standard customer billing, dropship customer billing, project-based billing, complex billing, and billing for customer portal uploadsas well as managing vendor dropship bills in our AP processing system Stampli. The position requires close collaboration with internal teams, strong customer relationship skills, and meticulous attention to accuracy, timeliness, and accounting period alignment.

Responsibilities include but are not limited to:

• Prepare, review, and process standard customer invoices in accordance with established procedures.
• Manage dropship customer billing, ensuring accurate documentation and timely invoices.
• Handle project-based billing, tracking milestones and deliverables for correct charge allocation.
• Upload and process invoices through customer portals, ensuring compliance with client-specific requirements.
• Process vendor dropship bills in Stampliincluding coding and approving for paymentafter processing order fulfillment and billing in NetSuite, ensuring proper period alignment between related documents.
• Serve as a primary point of contact for customer billing inquiries, providing clear, timely, and professional communication.
• Build and maintain positive customer relationships by addressing concerns, resolving discrepancies, and ensuring a smooth billing experience.
• Collaborate with sales, operations, logistics, procurement, and project management teams to gather necessary billing information and resolve issues.
• Maintain accurate billing records and documentation for audit and reporting purposes
• Identify and recommend process improvements to enhance billing efficiency, accuracy, and customer satisfaction

Preferred Qualifications:

• High school diploma or equivalent; associate or bachelor's degree in accounting, finance, or related field preferred.
• 2+ years of billing, accounts receivable, or related accounting experience.
• Experience with Stampli and NetSuite preferred.

• Strong attention to detail, organizational skills, and customer service mindset.
• Proficiency in billing software, ERP systems, and Microsoft Office Suite (especially Excel).
• Excellent communication skills with the ability to work cross-functionally and build rapport with customers and vendors.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Benefits We Can Offer You

• Health, dental and vision insurance
• 401k and company match
• Annual Performance Review and accompanied bonus
• Paid holidays, vacation and sick days

• Advancement opportunities
• Company-provided uniforms
• Safe, clean & friendly work environment

$21 - $27 an hour Expected salary range does not include bonus and other benefits.

If you are a talented and experienced Billing Specialist who is looking for a challenging and rewarding opportunity, we encourage you to apply.