Digital Product Manager - Retail

Digital Product Manager

Location: Dallas-Fort Worth metropolitan area. Hybrid, 3 days on-site. Employment Type: Full-time, long-term employment. Salary: $120,000 - $130,000. Requirements: must be authorized to work legally in the US without sponsorship.

About Us

Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are purpose-built, merging the industry's top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.

About the Role

We're looking for a Digital Product Manager to lead e-commerce product strategy and execution. In this role, you'll own the product roadmap from backlog to launch, partnering cross-functionally to drive measurable improvements in customer acquisition, conversion, and satisfaction.

Key Responsibilities

• Lead cross-functional teams and agency partners in writing requirements, epics, and user stories to execute the product roadmap, including fixes, enhancements, and new features.
• Own and prioritize the product backlog, managing releases to support broader e-commerce business goals.
• Partner with teams across e-commerce, IT, Marketing, Customer Engagement, and Analytics to build features that move the needle on key KPIs.
• Drive site conversion by identifying and resolving friction points across the end-to-end customer journey.
• Lead UAT and testing for all digital feature releases.
• Build and manage project plans, timelines, resource estimates, and budgets.
• Serve as the subject matter expert across digital commerce systems and platforms.
• Track performance metrics, identify improvement areas, and manage vendor/service provider relationships.
• Develop business cases for new strategic initiatives and set e-commerce excellence targets with clear SLAs.

Qualifications & Skills

• 5–7+ years of Product and/or Project Management experience in Omnichannel, Digital Shelf, or e-commerce environments.
• Proven experience developing Digital Enterprise strategies.
• Strong data and analytics orientation. Results-driven, comfortable with OKRs, hypothesis testing, and experimentation frameworks.
• Mobile-first mindset with hands-on experience using big data and analytics platforms.
• Familiarity with PDLC, SAFe, and related Agile tools and practices.
• Excellent communication skills — able to present clearly to stakeholders at all levels.
• Strong problem-solving, negotiation, and leadership capabilities.
• Exposure to AI/ML a plus.
• Bachelor's degree in Computer Science, Business Management, or Product Management (or equivalent experience).
• Certifications in Product Management, Project Management, or Business Analysis a plus.
• Lean Six Sigma or related process certification a plus.

What We Offer (W-2 Employment)

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
• Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
• Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
• 401(k) Retirement Savings: 1% employer match.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
• PTO & Holidays (only W-2 Salary): Paid time off for vacation, sick days, and personal time. We offer 8 company-paid holidays, plus 1 floating holiday.

Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!