Customer Service Representative

Client Service Representative (CSR)

Compensation: $14-$18/hour (based on experience)

Full-Time Benefits Include: PTO, paid holidays, medical/dental/vision, 401k (after 1 year), uniform allowance, employee pet benefits

Be the First Impression of Our Hospital

We are seeking a professional and personable Client Service Representative (CSR) to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and takes pride in creating a positive client experience.

Position Summary

The Client Service Representative is responsible for managing front desk operations, scheduling appointments, handling client communication, and ensuring a smooth and efficient workflow within the hospital.

This role plays a critical part in delivering excellent customer service while supporting the medical team and maintaining organization at the front of the hospital.

Key Responsibilities

• Greet clients and manage front desk flow
• Answer phones and schedule appointments efficiently
• Communicate clearly with clients regarding services and policies
• Process invoices, payments, and financial transactions accurately
• Maintain accurate client and patient records
• Coordinate with technicians and doctors to ensure smooth workflow
• Provide a positive, professional, and organized client experience

What We're Looking For

• Previous customer service experience required (veterinary experience preferred)
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional, reliable, and team-oriented
• Comfortable handling phones, scheduling, and client interactions

About Us

Woodforest Animal Hospital is building a high-performing, non-toxic team where accountability, communication, and teamwork matter. We provide structure, clear expectations, and opportunities for growth within the hospital.

Apply Today

If you enjoy working with people, staying organized, and being part of a strong team, we'd love to hear from you.