Heating Service Technician

Heating Service Technician

Alliance Group is seeking a full-time Heating Service Technician based out of our Essex Junction, VT operations center. This is a field-based position responsible for the routine maintenance, inspections, troubleshooting, and repairs on a variety of residential and commercial HVAC and related mechanical systems. This includes boilers, oil and propane burner systems, package rooftops, and more. The ideal candidate must demonstrate excellent communication skills, as well as an aptitude for problem solving, time management, and high-level customer service. Compensation is negotiable and we welcome transparent conversations with qualified candidates.

Key Responsibilities

Role-Specific Duties:

• Determine diverse service issues, obtain any replacement parts, calibrate system to manufacturer's recommendations for HVAC/R systems
• Safely perform and document scheduled preventive maintenance routines.
• Maintain proper stock, parts, tools, and safety equipment in the vehicle.

Organization-Specific Duties:

• Provide exceptional customer service by communicating and fully explaining current issues, timelines, and resolutions to customers when appropriate.
• Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).
• Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
• Maintain a clean and organized work environment and company work vehicle.

Essential Qualifications and Competencies

Role-Specific:

• 3-5 years of HVAC experience required (residential OR commercial - we will train!)
• NH and/or VT Gas license preferred
• EPA Certification preferred
• Additional certifications such as S-Electrical, and NORA Oil are a plus.

Organization-Specific:

• Strong interpersonal communication skills.
• Ability to work efficiently.
• High level of reliability, follow-through, discretion and integrity.
• Proactive, positive problem-solving skills.
• Must maintain a company vehicle.
• Must be able to lift up to 50 lbs on a daily basis
• Must be able to climb up and down Scaffolding, Ladders, Stairs as job requires.
• U.S. citizenship or a current, valid U.S. work permit is mandatory
• Applicants must have a valid, unrestricted driver's license.
• A background verification and motor vehicle check will be required.
• A pre-employment post-offer Human Performance Examination is required for this position.

Alliance Group Services values diversity and commit to making hiring decisions based on the skills and traits needed to be successful in this role. We are an Equal Opportunity Employer.

Benefits

• Competitive Pay Scales
• 3 different Health Insurance plans to choose from
• Vision and Dental insurances
• Health Saving Account (HSA) With guaranteed, weekly company contributions - no strings attached!
• Flexible Saving Account (FSA) or Dependent Care Account (DCA) options Great for planned medical expenses or childcare expenses!
• Company-sponsored $50,000 Life Insurance Policy Add extra Voluntary Life Insurance policies for you, your spouse/domestic partner, and your child(ren)!
• Other Voluntary Insurance Options Short-Term Disability Long-Term Disability Hospital Indemnity Critical Illness and more!
• Pre-Tax 401(k) and Roth 401(k) plan options with up to a 5% company match! Prepare for your future with broad portfolio options, customizable to your situation!
• Generous Combined Time Off package, plus 8 paid holidays Paid Parental Leave for the birth or adoption of a child Jury Duty Leave Bereavement Leave Military Leave And opportunities to earn additional time off
• Bonus Opportunities Annual Company Bonus Program Employee Referral & Retention Bonus Program
• Company Vehicle Including the gas card and all maintenance and repairs a value upwards of $10,000 annually!!
• Professional Development Assistance Including all required training(s) for license renewals AND license renewal fees!
• Company-Sponsored Events & Outings Annual Holiday Party Annual Summer Bash Regular Recognition & Appreciation Events
• Fitness Reimbursement program Get rewarded for your healthy habits!
• Income Advance Loan Build your credit while building your future at Alliance!
• Company Apparel $200 credit each year for company apparel and other branded items!
• Uniform Boots & Pants Allowance $200 credit each year for safety toe boots and/or work pants!
• Prescription Safety Eyewear Allowance $200 credit each year for ANSI-approved prescription safety eyewear!
• Employee Assistance Program (EAP) Confidential assistance for you and all members of your household!
• Employee Discounts At major local vendors across NY, VT, and NH!