Central Station Operator Emergency Dispatcher

Job Description

Job Description

Location: Secured Site (24/7 Operation)

When: Immediate Openings

FT Opportunities – Current Openings on 2 nd and 3 Rd Shifts

Company Overview

Sonitrol Southern Nevada is a trusted leader in verified electronic security solutions, providing audio and video verification, access control, and fire monitoring services for commercial and residential properties.

Job Summary  (This is NOT a Guard Position)

Join us as a Central Station Operator/Alarm Monitoring Specialist where your vigilance makes a difference! Be part of a team committed to safeguarding assets while advancing your skills in a  career that makes a difference.  

We are seeking a vigilant and proactive Central Station Operator/Alarm Monitoring Specialist to join our dynamic team. In this role as a Central station operator, you will provide the most professional alarm monitoring services, through live audio, monitor CCTV feeds, verify access control and fire signals, and dispatch emergency responders through agency-to-agency communications.

Your excellent communication skills, and technical proficiency will be essential in providing prompt responses to customer service inquiries, and maintaining seamless internal communication.

Responsibilities (Include but May Not Be Limited to)

• Monitor security systems, including alarm panels, CCTV monitoring, and access control systems, to detect suspicious activity or system malfunctions.
• Respond swiftly to alarm activations by assessing situations and taking appropriate actions.
• Dispatching emergency personnel through agency-to-agency communications in a clear and concise manner.
• Provide customer service and communicate clearly with clients, and internal teams via phones, radios and emails, to coordinate effective responses.
• Logging and reporting all customer activity, incidents and service requests via the computer system accurately.
• Operate CCTV systems with technical proficiency, ensuring high-quality visual monitoring at all times.
• Maintain internal communication channels effectively to ensure team coordination during shifts.
• Maintain office in a clean and professional setting.
• Must be able to sit for extended periods of time.

Requirement Overview:  (included but May Not be Limited to)

• No previous experience is required; we will train qualified individuals.
• Veterans Welcome!
• Excellent communication skills—both written and verbal.
• Fluent English, Bi-lingual Spanish a plus.
• Experience with call center operations and /or phone switchboard communication is a plus.
• Strong administrative and customer service experience preferred.
• Technical proficiency in computers and typing of 45wpm Net (after errors)
• Ability to handle conflict management situations calmly and professionally in high-pressure environments.
• Must be able to pass all background checks and obtain Sheriff’s license.
• 100% Drug/Alcohol and Smoke Free Work Environment.
• This is a 24/7 Operation:  Must be Able to Work ANY Assigned Shift

Amazing Benefits:

• Medical and Disability Insurance Options
• Employer Provided Dental and Vision Insurance
• Employer Provided Life Insurance
• 401K Program*
• Up to 3 Weeks of Vacation*
• Paid Holidays
• Military and Brevement Leave
• Ongoing Career Training and Support

For over 60 years, Sonitrol has been the leading international provider of Security solutions, including , Burglary, CCTV, Access Control and Fire Monitoring Services, for commercial and residential customers.

Company Description

For over 60 years, Sonitrol has been the leading international provider of Security solutions, including , Burglary, CCTV, Access Control and Fire Monitoring Services, for commercial and residential customers.