Technical Trainer

Salary: $90,625.60 - $110,260.80 Annually
Location : Service Center, Administration, Issaquah, WA
Job Type: Full-Time Exempt
Job Number: 2026-00190
Department: Human Resources
Division: Learning and Development
Opening Date: 08/13/2026
Closing Date: 8/27/2026 11:59 PM Pacific
Union Represented: No


General Position Summary
Job Number: 2026-00190

King County Library System (KCLS) is seeking an experienced Technical Trainer to join the Human Resources Department. The Technical Trainer is part of a collaborative and innovative Talent Team responsible for talent acquisition and development at KCLS.

About the Opportunity:

As a Technical Trainer you will have the opportunity to collaborate with a team of training professionals, internal subject matter experts, and project sponsors focused on providing responsive training services to all KCLS employees. You will work independently to design, draft, and evaluate instructional content for internal KCLS professional development. You will provide consultation to strategic partners in Human Resources and across KCLS to translate training needs into successful learning experiences.


In this dynamic role, you will:

• Manage multiple training projects at different stages of course development and delivery
• Develop e-learning and instructor-led curriculum
• Teach live courses
• Develop multimedia elements, including recording video and audio tracks
• Provide feedback, user testing, quality assurance, and support for a variety of training activities, services, and deliverables

About King County Library System (KCLS) : KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.

The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.

KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire.


Need an accommodation to apply or interview? Call View phone number on click.appcast.io or email .


KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

Examples of Duties
Essential Duties
The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.

• Oversees course development, including scoping, analysis, designing, developing, implementing, evaluating, and updating content.
• Creates high quality, technically complex, online learning experiences in collaboration with a variety of departmental and organization-wide stakeholders. Adheres to team quality standards and technical requirements for building learning experiences.
• Coordinates and facilitates project management activities to ensure timely fulfillment and delivery of content.
• Writes technical documents and training collateral to support training projects.
• Conducts training needs analyses and recommends outcomes and evaluation measures.
• Produces multimedia content including audio, video, and graphic design.
• Oversees training project management and deliverables.
• Researches a variety of topics and collaborates with subject matter experts to create lesson plans.
• Facilitates training in several formats including virtual and classroom environments.
• Applies a variety of strategies and techniques to promote student engagement and attain learning outcomes.
• Supports other trainers by producing online events, managing breakout groups, and answering live questions.
• Participates in continuous feedback loops that support the work of colleagues developing training content.
• Acts as a secondary trainer or instructional designer to develop small parts of larger projects under the supervision of a colleague or the team manager.

Secondary Duties

1. Serves as an HR representative in designated work groups and committees.
2. Helps team members test and conduct quality control on training courses and documentation.
3. Manages courses in the Learning Management System (LMS) including creation, enrollment, and running reports on attendance and course completion.
4. Performs other related duties as assigned.

Core Competencies

Each KCLS position has job-specific competencies. These competencies describe characteristics needed for optimum performance in the position. In addition, there are organizational competencies applicable to all positions at KCLS that encompass the culture and set expectations for how work is performed.
Organizational Competencies

• Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably. Respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences.

• Customer Focus

Primarily focused on customer needs. Able to deliver high-quality, value-added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.

• Ethics, Values and Judgement

Exercises best judgment, trustworthiness, and professional standards of conduct. Consistently demonstrates organization's values, moral principles, and accountability in behavior, character, and action. Defends intellectual freedom and confidentiality.

• Professional and Technical Knowledge

Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas. Purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others.
Job-Specific Competencies

• Communicates Effectively

Conveys ideas and information in a way that is clear, engaging, and suitable to the audience. Main point of their message is apparent. Listens more than they speak and responds appropriately. Seeks influence.

• Drive for Results

Focuses on results and desired outcomes and how best to achieve them. Does not confuse effort with results. Gets the job done.

• Work Quality

Inspires and strives for excellence in all aspects of work including setting high standards of performance for self and others. Ensures that results are complete and accurate. Exhibits attention to detail.

Desired Minimum Qualification
Education and Experience
The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.

• Bachelor's degree in business, human resources, computer science, graphic design, or adult education.
• One to three years' experience implementing a variety of training strategies, including e- learning development, hybrid courses, needs analysis, lesson plans, and meeting and classroom facilitation.
• Experience developing e-learning solutions with tools such as Articulate Storyline.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Knowledge and Skills

• Working knowledge of adult learning theories.
• Advanced knowledge of ADDIE model and project management principles, including quality control.
• Proficiency in software programs including Articulate Storyline, PowerPoint, Word, and Excel.
• Proficiency in training and web conferencing platforms such as Zoom and MS Teams.
• Knowledge of basic photography principles.
• Technical writing skills.
• Skills to manage time and meet deadlines as set by project stakeholders.
• Skills to work on several projects at the same time while keeping track of progress, challenges, and deadlines.
• Effective verbal, written, and active listening communication skills.
• Presentation and public speaking skills with groups of all sizes.

Professional Licenses and Certifications

• A valid Washington State driver's license is required.
• Society for Human Resource Management (SHRM), Association for Talent Development (ATD), and/or related certification is preferred.

Physical Demands & Work Environment

Work Environment
Work is performed in a typical office setting. Work schedule may include occasional early morning and/or evening meetings or commitments. Occasional to extensive travel within the service area is required. Incumbent may be permitted hybrid telework schedule upon request.

Physical Demands
While performing the duties of this job, the employee will:

• Constantly sit throughout work shift and frequently will stand and walk.
• Frequently reach out at chest level with hands and arms and occasionally reach up or down.
• Constantly use hands in conjunction with frequent finger use. Keyboarding may be repetitive up to frequently.
• Rotate neck up to occasionally.
• Change tasks depending upon the shift.
• Require extensive close work, including use of a computer monitor.
• Occasionally operate foot controls.
• Occasionally lift and carry up to 10 lbs. and seldom lift and carry up to 20 lbs.
• Seldom push or pull carts and wheeled equipment with light force.

General Benefits Summary
Paid Time off
It is the policy of KCLS to grant to all part-time and full-time employees:

• Annual Leave (Vacation).
• Sick Leave
• Holidays - KCLS celebrates twelve (12) holidays each year and one (1) floating holiday. Part-time employees are eligible for holiday pay if they are scheduled to work on the day the holiday falls on.

Medical/Dental Insurance Benefits
Our health insurance plans with Kaiser/Premera/Delta Dental are offered at low premium rates to all employees working 20 or more hours per week. Employees may also purchase benefits for dependents and domestic partners.


Retirement - Public Employee Retirement System (PERS)
Employees working 20 hours per week or more are automatically enrolled in the Washington State Public Employees' Retirement System (PERS) program. Both KCLS and the employee contribute toward PERS retirement benefits.


Flexible and Dependent Care Spending Accounts and Health Saving Account
Employees working 20 hours per week or more can set aside a portion of their salary on a pre-tax basis to pay for family medical and dependent care needs. KCLS provides an annual employer contribution to Health Saving Account when the employee is enrolled in a high deductible health plan.

Life and Accidental Death & Disability, Long Term Disability Insurance
All the employees working 20 hours per week or more qualify for the group term life and AD& D insurance benefits equal to one times their annual salary. Employees working 40 hours per week receive long-term disability insurance.


Optional/Voluntary Benefits
Employees working 20 hours per week or more are eligible to participate in the following voluntary benefits:

• Supplemental Term Life and AD&D Insurance
• Personal Accident Insurance
• Critical Illness Insurance
• Short-Term Disability Insurance
• Nationwide Pet Insurance
• Allstate Identity Theft Protection
• Student Loan Refinance

Deferred Compensation Retirement Plan (available to all KCLS Employees)

• 457(b) Deferred Compensation Plan - You can supplement any other retirement benefits you may have by setting aside pre-tax dollars in this retirement savings account.

Other Benefits

• Employee Assistance Program (EAP) - This employer-sponsored program is a confidential service that can provide referrals to counseling, financial, legal, child care/elder care services.
• Ride-Wise - KCLS encourages you to "leave the car at home" and seek other ways to commute to work. All employees are eligible for reimbursement of 50% of your tax-free ORCA transit pass and van pool. The Guaranteed Ride Home program is also available for staff.
• Tuition Assistance - KCLS encourages employees to pursue college, associate and graduate degrees and certificate programs where such education and knowledge bring value to KCLS. Tuition assistance, as funding permits, is available to all employees.

01


Please fill out both the application and this questionnaire completely. Any false or incompleteanswers (such as "see resume" or "see application") may result in you not having an opportunity to interview. Do you agree to answer each of these questions truthfully, and do you understandthat your answers will be compared to the information on your application?

• Yes
• No

02


Are you a current KCLS employee?

• Yes
• No

03


Do you have a valid Washington State Driver's License?

• Yes
• No

04


If you responded "No" to the question above, would you be able to obtain a Washington StateDriver's License within 30 days of hire, if selected?

• Yes
• No

05


Can you work varied hours, including weekends and evenings, which may change periodically?

• Yes
• No

06


Please indicate your highest level of completed education:

• High School Diploma or G.E.D.
• Some college and/or certifications
• Associate's Degree
• Bachelor's Degree
• Master's Degree

07


Do you have direct experience teaching content to others?

• Yes
• No

08


If you answered YES to the question above, what do you find most rewarding about teaching content to others? If you have no teaching experience, write N/A.
09


How many years of experience do you have implementing a variety of training strategies, including e-learning development, hybrid courses, needs analysis, lesson plans, and meeting and classroom facilitation?

• None
• Less than 1 year
• 1-2 years
• 2-3 years
• More than 3 years

10


How many years of experience do you have developing e-learning solutions with tools such as Articulate Storyline or Adobe Captivate?

• None
• Less than 1 year
• 1 - 2 years
• 2 - 3 years
• More than 3 years

11


Please check the box for all areas that you have advanced knowledge or skills:

• Remote training/web conferencing platforms (e.g., Zoom, Webex, MS Teams)
• Multimedia creation and presentation tools (e.g., PowerPoint, AV production, Photographic equipment)
• Adult learning theories
• ADDIE instructional design model
• Project management processes and tools
• Public speaking
• None of the above

12


Please indicate your level of knowledge of MS Office 365 tools (PowerPoint, SharePoint, Word, Excel, Teams etc.)

• None
• Beginner
• Intermediate
• Expert

13


Please describe a training project you have worked on in the past that resulted in a SCORM package being uploaded to an LMS. How did you go about identifying the needs of the project and determining learner requirements? What tools and techniques did you use to organize, manage and produce the work. How did the project turn out?
14


What specific strategies have you used to meet the needs of a diverse learner audience? In your response, include what you find most rewarding, and challenging about meeting the learning needs of a diverse audience.
15


Can you (with or without reasonable accommodation) perform the physical requirements of this position as described in the job posting?

• Yes
• No

16


As indicated in the posting, applicants are asked to attach a cover letter and current resume detailing your relevant work experience, education, and training as it relates to the position. Have you done this?

• Yes - I have attached my resume and cover letter.
• No - I understand my application is considered incomplete without the required materials.

17


The King County Library System works to offer library materials that represent a wide range of community interests. This is one of the foundations of our policy of intellectual freedom, the idea that each and every patron has the right to choose the materials that interest them. Given this policy of Intellectual Freedom would you both allow and support the fact that patrons have the right to choose what they wish to see, to hear, or to read at the library?

• Yes
• No

18


The screening process at KCLS includes application review, interviews, and references. If selected to proceed after interviews, I acknowledge that KCLS may reach out to my listed references without notifying me beforehand.

• Yes

19


Where did you hear about this job opportunity? Please select all that apply.

• KCLS Social Media (Facebook or Twitter)
• American Library Association (ALA)
• Washington Library Association (WLA)
• Pacific Northwest Library Association (PNLA)
• Seattle Public Libraries (SPL)
• Sno-Isle Libraries
• Pierce County Libraries
• LinkedIn
• Indeed.com
• Career Fair (In-Person)
• Government Jobs (public sector job site)
• Referral from KCLS Staff Member
• Job Interest Email Notification
• WorkSource
• Other

Required Question