General Manager

Job Title Bench/Assistant General Manager (AGM) Location 9810 NE Cascades Parkway - Portland, OR 97220 Salary $58,656.00 - $68,700.00 Job Purpose The Bench/Assistant General Manager assists the General Manager with overseeing the operation of the entire restaurant, maintaining a safe environment, and improving bottom line profitability through appropriate revenue management. Team Responsibilities Assist General Manager with overall restaurant staffing planning. Assist other managers with hiring decisions for all departments. Conduct informative, focused weekly manager meetings in partnership with the General Manager. Create, develop, and implement incentive programs and contests with assigned Department Managers. Actively motivate team members to participate in company promotions and incentives. Provide regular performance feedback and recognition to Department Managers and all team members, including timely performance appraisals. Coaching other managers on effective performance management procedures. Assist with ongoing performance management and development of assigned Department Managers. Guest Responsibilities Actively look for and identify techniques to attract new guests. Oversee the restaurant’s Guest Comment program; ensure all guest complaints are appropriately handled and resolved in a timely manner. Provide feedback and coaching to managers on methods for handling guest complaints. Quality Operations Responsibilities Facilitate and ensure adherence to new food product rollouts. Ensure Department Managers and their teams meet or exceed company standards for serving quality products, recipe adherence, and portioning. Communicate areas of opportunity to Department Managers. Help the General Manager teach, coach, and direct managers and team members on quality, service, cleanliness standards, and proper inventory levels. Understand and analyze restaurant performance measurement tools (GEM, QSCs, audits, P&L) and troubleshoot problems. Work with Department Managers to create action plans to address issues and follow up to ensure successful completion. Conduct administrative manager functions including entering invoices, inventory, and end‑of‑day procedures. Monitor all repair and maintenance and manage the preventive maintenance program for the restaurant, communicating needs to appropriate personnel. Sales and Profits Responsibilities Hold Department Managers accountable for costs associated with their departments. Maintain proper inventory levels for all food and paper products. Participate in departmental meetings for assigned Department Managers. Assist with communicating successes, new procedures, and areas of opportunity. Establish daily, weekly, monthly, and quarterly projections. Understand the P&L statement and create action plans for problem areas. Assist the General Manager in the creation and development of the annual restaurant budget. Teach Department Managers how to meet or exceed budgeted profit goals, reacting to trends and troubleshooting problem areas. Complete all other assigned duties or tasks. Assistant Manager Responsibilities (Additional Focus) Support and inspire team members to deliver top‑tier service and unforgettable fan experiences. Assist in coaching, training, and developing the team. Help execute daily operations, ensuring quality, speed, and accuracy across all areas. Step in where needed—front of house, back of house, bar, or takeout—to keep things running strong. Help maintain a clean, safe, and compliant environment. Support promotions, local marketing efforts, and in‑store fan engagement. Qualifications Understanding of restaurant operations, food safety, and responsible alcohol service preferred. High school diploma (or equivalent) required; 1–3 years of restaurant or leadership experience preferred. Team‑first mindset; enjoys supporting teams, building culture, and leading by example. High energy; thrives in a fast‑paced environment and brings hustle and positivity to every shift. Benefits & Compensation Competitive pay and manager bonus potential. Same‑day pay options. Flexible scheduling. Team member discounts. Fun, team‑oriented atmosphere. Opportunities for growth and development. Paid Time Off and Leave (Full‑Time Employees) Accrued paid time off based on role classification and years of service. Oregon Sick Leave: Accrued 1 hour for every 30 hours worked (up to 40 hours per year). Paid Leave Oregon: Participation in the state‑mandated wage‑replacement program for family, medical, or safe leave. Health & Wellness: Eligible for group medical, dental, and vision insurance after 60 days of employment. Retirement: Eligibility to participate in the company 401(k) retirement plan. Holidays: 7 paid holidays for exempt management. Other benefits: Includes jury duty pay, bereavement leave, and Oregon Military Family Leave. Employee perks: Eligibility for food and beverage discounts per company policy. Paid Time Off and Leave (Part‑Time/Variable Employees) Accrued paid time off based on role classification and years of service. Retirement: Eligibility to participate in the company 401(k) retirement plan. Oregon Sick Leave: Accrued 1 hour for every 30 hours worked. Paid Leave Oregon: Access to state‑mandated paid leave (eligibility requires earning at least $1,000 in the prior year). Employee perks: Eligibility for food and beverage discounts per company policy. Oregon Military Family Leave: Eligible for up to 14 days of unpaid leave per deployment if working an average of 20+ hours per week. #J-18808-Ljbffr