Legal Administrative Specialist (Contact Representation)

Major DutiesServes Veterans by answering questions, providing information, and assisting with the application process.Reviews benefit applications for completeness and analyzes various types of legal, financial, and military documents, etc., provided by Veterans and/or their designees.Applies rules and regulations, interprets laws, VHA guidelines, and other federal agency policies to adjudicate and authorize Veterans' eligibility for enrollment and eligibility for VA healthcare benefits.Processes requests to update Veterans' personal, eligibility and enrollment information by entering the information into the Enrollment System and transmits updates to VHA facilities involved in the Veteran's care.Prepares written responses on a broad spectrum of inquiries, from internal and external customers by recognizing issues, topics, or problems.Performs second level quality reviews on all eligibility cases, nationwide, determined to be ineligible for healthcare benefits by VA Medical Center enrollment staff.Provides guidance to VA health care facility staff as to regulations, policies, and procedures relating to financial eligibility assessments, copay tests, and health care.Provides data and training suggestions to HEC training staff and assists them with developing training for HEC and/or the field.Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.Work Schedule: Full-time, 40 hours per week, Monday through Friday, 8 hour shift between 6:45am - 7:15pmRemote: This position is not authorized for Remote work.Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework.Virtual: This position is not authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position.Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in person work unless they have an approved exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer.Position Description/PD#: Legal Administrative Specialist (Contact Representation) PD07539ARelocation/Recruitment Incentives: Not AuthorizedCritical Skills Incentive (CSI): Not ApprovedPermanent Change of Station (PCS): Not Authorized