Process Server Performance Specialist

About ABC Legal Services: ABC Legal Services is proud to be the national leader in service of process. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay years ahead of the competition. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. As a Process Server Performance Specialist, you'll own the performance of our process server network — identifying underperforming servers, diagnosing why, and driving measurable improvement through coaching, clear expectations, and accountability. This isn't a quality-check or audit role; it's a hands-on performance-management role focused on getting servers back on track and keeping them there. You'll work daily with performance data, have direct conversations with servers, and partner closely with Recruiting and Leadership to make sure coverage and performance stay aligned. This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida. Provide support, training and education to process servers that are underperforming based on key metrics Create positive and engaging server experience for all underperforming process servers: Communicate directly with process servers providing coaching and meaningful feedback Field all questions from process servers and resolve blockers Ensure process servers understand expectations and the timeframe in which they need to adjust. Set clear expectations for underperforming servers Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely. Hold Servers accountable to directly impact performance Experience training and/or coaching High school diploma or GED required Familiarity with Legal Processes is a plus Experience and proficiency with Microsoft Office (Word, Excel) Health, Dental, Vision insurance 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pay Range : $15.00 to $15.00 per hour Schedule - Full-Time, 8am to 5pm PST #J-18808-Ljbffr ABC Legal Services