Coach Supervisor I

Lead Supervisor serves as a key integral member of the store leadership team, supporting exceptional guest experiences, driving sales, and maintaining operational excellence. Responsibilities Lead guest experience by delivering outstanding service and building lasting guest relationships. Support daily sales goals, motivate team performance, and drive key selling behaviors. Coach and develop associates, providing real‑time feedback, training, and support to elevate selling and service skills. Assist with opening/closing procedures, ordering, inventory management, food safety, and visual merchandising standards. Address customer concerns and operational issues with professionalism and urgency. Act as a brand ambassador, upholding Coach’s brand values and ensuring a consistent luxury experience in the local market/mall. Requirements 1+ year experience in retail or food service management. Experience in customer‑facing roles and delegating tasks. Organizational skills and ability to work with food & beverage operating systems. Ability to meet store operating policies and standards, including food safety and cash handling. Schedule Ability to work a flexible schedule to meet business needs, including nights, weekends, busy seasons, high‑traffic retail days, and public holidays. Physical Requirements Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally) and to climb, bend, kneel, and maneuver on the sales floor and stockroom. Compensation Base Pay Range: $50,000.00 – $70,000.00. Benefits Medical, Dental, and Vision insurance 401(k) plan Paid paternity and maternity leave Commuter benefits Disability insurance Tuition assistance Equal Opportunity Statement Coach is an equal‑opportunity, affirmative action employer. All employment decisions are based on qualifications relevant to the position and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, or any legally protected basis. Americans with Disabilities Act (ADA) Tapestry, Inc. provides reasonable accommodation for employees and applicants with disabilities. #J-18808-Ljbffr Coach