Customer Operations Manager

The Customer Operations Manager is responsible for supporting and improving customer-facing commercial operations, including order management, quoting, and pricing support. This role partners closely with internal teams to ensure a consistent and high-quality customer experience while helping to establish and standardize processes that support business growth. What You’ll Do: Lead and oversee daily inside sales and customer service operations, including order management, quoting, and customer communication, ensuring accuracy, responsiveness, and high-quality customer experience. Provide leadership and direction to customer service colleagues, including prioritizing work, setting expectations, and delivering coaching and feedback to support strong performance and development. Manage inbound customer and prospect opportunities by identifying needs, asking thoughtful commercial and application questions, assessing alignment with internal capabilities, and coordinating with internal teams to determine appropriate next steps. Own the performance of the inside sales and customer service function, including order accuracy, turnaround time, and overall service levels. Drive improvements to quoting, pricing, and order management processes to increase consistency, efficiency, and scalability. Support pricing activities by evaluating current practices and implementing more structured and consistent pricing approaches over time. Serve as the primary point of contact for cross-functional coordination with Operations, Quality, Shipping, and other internal teams to support order fulfillment and resolve customer issues. Monitor order flow and proactively identify and address risks, delays, and opportunities for process improvement. Maintain accurate documentation and effective use of systems (ERP/CRM) for customer orders, quotes, and communications. Support customer relationships through direct interaction as needed, ensuring timely communication, issue resolution, and overall satisfaction. Exercise judgment in resolving customer issues and making recommendations related to pricing, order handling, and process improvements. Partner with leadership to identify opportunities for growth within existing accounts and improve the overall customer experience. Track and analyze key performance metrics to drive continuous improvement and inform decision-making. Support the development and evolution of the inside sales and customer service function as the business grows. Participate in site leadership discussions to align commercial priorities with operational execution. Perform other duties as assigned. This role requires occasional travel based on business needs; frequency will vary. Your Role in Our Values At Enpro, our values of Safety, Excellence, and Respect guide how we work, collaborate, and grow. In this role, you will have opportunities to live these values every day by creating safe environments, driving meaningful results, and building respectful relationships. Safety: Champion a culture of safety by embracing the Enpro Safety Pledge in everything you do. Look for ways to improve safety in your work, your team, and the broader organization, because safety starts with each of us. Bring your full self to work. Focus on creating value, driving innovation, and continuously improving how we work. Respect: Create space for every voice to be heard. Foster a workplace built on mutual respect, where people feel valued and empowered to contribute to both personal and organizational success. What You’ll Bring: 5+ years of experience in customer service, inside sales, or commercial operations within a manufacturing or industrial environment 1-3 years of experience in a lead, supervisory, or management capacity preferred Experience with order management, quoting, and customer interaction in an ERP system Demonstrated ability to build or improve processes in a developing environment Strong communication and collaboration skills Highly organized with strong attention to detail and ability to manage multiple priorities #J-18808-Ljbffr