Collision Estimator

Job Description At the Boyd Group, our teams work to provide an elite infrastructure and supportive environment you need to be the best and outperform at every touchpoint in collision and glass services. The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. Key Job Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service Ensure compliance with insurance client requirements, processes, and metrics Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, communication, and delivery Communicate all customer requests and needs to appropriate team members Provide positive energy when greeting customers in person and on the phone Understand all required insurance programs and procedures Participate in daily production walks with the Management Team, as required Support all team members when required Participate in monthly Health & Safety and staff meetings (if required) Attend training, information sessions, and workshops recommended by Store Manager Maintain the store’s KPIs by maximizing role performance Uphold the company’s Core Values: Honesty, Integrity & Respect Education and Experience Knowledge of repairs and OEM guidelines High School Diploma or equivalent Awareness of where to look for answers Basic computer skills Compliance: DRP minimum 1-year experience Willingness to complete I-CAR training Valid driver’s license Required Skills and Abilities Awareness of where to look for answers Basic computer skills Compliance: DRP minimum 1-year experience Willingness to complete I-CAR training Valid driver’s license Benefits Annual paid time off (PTO) plans Two weeks of paid parental leave for full‑time employees working at least 30 hours per week Six paid holidays annually Medical, prescription drug, dental & vision insurance effective Day 1 401(k) retirement plan with company match Employer‑paid short‑term disability & life insurance Additional voluntary life insurance Continuing education opportunities Free prescription or non‑prescription safety glasses annually Annual voluntary uniform stipend Voluntary daily pay option available About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Learn more about our company at gerbercareers.com. Compensation Estimated annual salary: $54,337.50 – $77,625.00. Commissions are calculated based on location, revenue metrics, sales, and individual performance, subject to plan terms. In the event total compensation is less than minimum wage, paid hours will include a guarantee of the applicable local or state minimum wage, whichever is greater. Supplemental pay: this position may also be eligible for bonus opportunities tied to individual or business initiatives. The Boyd Group welcomes unique talents from all backgrounds and characteristics. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. All hiring decisions are made by real people who review each application individually. No artificial intelligence or automated tools are used to screen, assess, or select applicants. #J-18808-Ljbffr Gerber Collision & Glass