General Manager

Job Description

Job Description

The General Manager is responsible for creating a positive staff & member experience by providing a superior level of customer service to Planet Fitness employees, members, prospective members, and guests.

Characteristics that will make you a perfect match for our General Manager position:

You:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to employees, members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Assistant Manager:

As General Manager, you will be responsible for leading your team, while providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!

Daily responsibilities for the General Manager will also include:

• Oversees staffing schedules with the assurance that all shifts are regularly covered.
• Leads by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
• Leads a team through systems and operations to achieve common sales and membership goals.
• Assists in preparation of all HR related forms in a timely manner.
• Resolves employee and member issues or concerns in a professional manner.
• Provides 24/7 backup support for any employee who is absent and reachable by phone 
• Is a brand ambassador by leading a judgement free lifestyle.
• Participates in the training and development of staff to include providing day to day coaching.
• Oversees pre-screening, hiring, onboarding and recruiting.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Delegate and oversee regular, consistent cleaning and sanitizing of restrooms, locker rooms, tanning areas, all exercise equipment, etc.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
• Oversees the ordering of club supplies uses specific budget based on club requirements.
• Tracks Key Performance Indicators such as signups, guest counts, cancels, info calls (daily, weekly, monthly, annually) etc.
• Manages marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Assists in the completion of recorded info call inspections.

Qualifications/Requirements:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Prior management or supervisor experience preferred.
• Must be willing to become CPR/AED certified
• Must be available to oversee staff and operations of a 24 hour facility
• Must be willing to complete a background check
• Must be willing to occasionally travel for training and to support other locations.
• Customer service background preferred.
• Basic computer proficiency.
• Superior problem-solving skills.
• Exceptional leadership and diplomacy skills.
• Must complete required ASM Reading List and PFU courses on Leadership.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with staff, members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands: 

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

If you are an energetic, self-motivated leader with a positive attitude (and a great smile), we want you on our team! All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®! 

We offer:

• Career advancement opportunities
• Weekly pay with monthly bonus opportunities
• Black Card membership, employee perks, rewards, and discounts
• Paid breaks
• Paid time off 
• 401(k) & Roth Retirement savings plan (with employer match) 
• Engaging team-building competitions, sales contests, and social events 

Lev Management LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Lev Management, developing Columbia and the Midlands of South Carolina.

Click for more info on our Midlands Area locations!