Operations Manager - New Britain, CT - Full Time

Operations ManagerThe Operations Manager is responsible for managing operational functions; ensuring that community based practices maintain productivity measures, improve operations, and provide exemplary service and satisfaction amongst patients, staff, and providers. Recommend, develop and implement policy and procedures related to front office staff functions. Support special projects as directed.ROLE AND RESPONSIBILITIESResponsible to effectively hire and retain employees while maintaining compliance with CHC protocols.Conducts performance reviews for direct reports.Evaluates work processes through change management.Manages, motivates, and retrains employees to ensure successful operation of the sites.Ensures customer satisfaction including resolving complaints.Exemplify behavior reflecting CHC core values.Collaborates as a member of the Site leadership team.May manage multiple sites.Enforces company policies and procedures including developing corrective action plans for direct reports.Ensure maximum revenue collection in collaboration with Patient Accounts.Ensures effective and accurate appointment scheduling according to protocols and policies for maximum provider productivity.Manages team performance through measurement of core metrics (call volume, collections, system applications)Oversight and management of provider templates.Facilitates and leads meetings as necessary to support the team and site(s).Performs administrative duties including but not limited to payroll and workforce management.Oversees supply inventory in compliance with purchasing policies.Performs other duties as required.QUALIFICATIONSBachelor's degree required plus a minimum of 4+ years' experience in healthcareMinimum two years supervisory experienceKnowledge of CPT and ICD-10 codingKnowledge of HIPAA, ADA, OHSHA and other regulationsPrior experience with electronic health record and/or practice management systemStrong leadership, analytical, and organizational skillsProficiency with MS Office suiteEffective communication skillsBilingual (Spanish) preferredPHYSICAL REQUIREMENTS/WORK ENVIRONMENTMinimal physical effort. Regular regional travel as necessary.Organizational Summary: Community Health Center, Inc. (CHC) with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare.Location: Community Health Center of New Britain City: New Britain State: Connecticut Time Type: Full time Compensation and Benefits: $80,000 - $90,000