Senior Digital Product Manager

Job Overview At U.S. Bank, we’re on a journey to do our best, helping our customers and businesses make better and smarter financial decisions and enabling the communities we support to grow and succeed. A career with U.S. Bank offers opportunities to discover what makes you thrive at every stage of your career. Responsibilities Ensures a data‑driven approach to prioritise building the right thing that maximises results for both end users and internal business partners. Relentlessly focused on ongoing measurement and optimisation of digital experiences that support seamless self‑service and human‑assisted customer interactions. Advocates for the reusability of capabilities to drive cost‑effective scale and speed to market. Leverages market and competitive insights, customer needs, and internal business priorities to establish a digital product vision. Defines best‑in‑class, future‑state user‑experience journey and its role in delivering competitive differentiation. Aligns digital product vision across enabling functions to establish an integrated delivery roadmap. Re‑evaluates priorities during planning to optimise capacity against user and business value creation. Uses OKRs (Objectives and Key Results) to drive roadmap priorities. Integrates digital products, platforms and capabilities to drive business value through an enhanced user experience. Advocates for the reusability and modernisation of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, risk and compliance adherence. Drives digital product development by actively managing the roadmap through the agile delivery lifecycle. Uses Discovery to evaluate the best, most valuable ideas with a customer‑centric skillset. Enables the cross‑channel strategy (web, mobile, voice, in‑person, etc.) by delivering integrated digital solutions that drive adoption, engagement and growth across both digital and human customer interactions. Identifies initial and ongoing product‑market fit through partnering with cross‑functional teams to deliver best‑in‑class research deliverables such as research briefs, personas, story maps, prototyping, product charters and experience mapping. Develops a North Star Metric (NSM) to connect business outcomes to customer value and unify the team and stakeholders around a singular goal. Continuously measures results against target NSM to manage performance and drive progress against product vision and strategy. Uses NSM and leading indicators to optimise execution and keep teams focused on highest‑value work. Basic Qualifications Digital Product Management experience. Preferred Skills/Experience Expertise in the interdependencies among product model system elements that influence performance and design solutions that synchronize resources to achieve business results using metrics, KPIs, design systems, service blueprints, and reusability. Ability to anticipate shifting market priorities and internal or external customer needs in a manner that consistently adds value. Strong customer centricity to implement strategies and techniques that ensure a positive experience at every touchpoint. Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products. Knowledge of processes, tools and techniques for assessing and controlling an organization’s exposure to risks of various kinds; ability to apply risk‑management knowledge appropriately to diverse situations. Product PnL, product strategy, vision and planning, digital products and platforms, product discovery, product build and development, agile ways of working, channel alignment and management, adoption, customer experience research, insight and execution, go‑to‑market and sales channels, performance measurement and optimisation, marketing and analytics. About the Team/Role This leader reports to the head of Corporate Digital Servicing and will contribute to the development and evolution of U.S. Bank’s long‑term digital strategy for corporate and commercial customer lifecycle management. The role focuses on researching, ideating, prioritising, promoting, and delivering digital capabilities and automation to strengthen the bank’s ability to acquire, retain and service corporate clients. The leader will regularly interact with stakeholders across the bank to discuss opportunities, strategic vision, roadmap prioritisation, risks, and more, and will eventually oversee teams responsible for delivering the necessary capabilities. Strong persuasion, sales, and service skills are critical. Benefits Health, dental and vision insurance (basic term and optional term life insurance) Short‑term and long‑term disability; pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (2–5 weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law Additional benefits available by employment status Compensation Pay Range: $143,905.00 – $169,300.00. Posting may be closed earlier due to high volume of applicants. Equal Opportunity Employer U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E‑Verify is used in accordance with U.S. Department of Homeland Security policy. We conduct background checks in line with applicable local, state, and federal regulations. #J-18808-Ljbffr U.S. Bank