IT Systems Analyst

With seven locations, the Health Concepts family of skilled nursing and rehabilitation centers provides exceptional care in home-like settings in every corner of Rhode Island. Privately owned, Health Concepts still follows the same philosophy today as we did in 1964: We believe that we have done our job well only when we have provided a level of service that far exceeds the needs and preferences of those we care for. The Health Concepts IT department takes a pragmatic, business-oriented approach to IT services and infrastructure. We are closely aligned with our business units and end-users, who are ultimately our customers, to provide the highest level of support and systems availability. The Position This is a 40-hour/week, salaried, exempt position based at the Health Concepts, Ltd. Home Office in Pawtucket, RI. The IT Systems Analyst is a hands-on technical role responsible for maintaining reliable, secure, and high-availability IT systems across Health Concepts’ seven skilled nursing and rehabilitation centers. Working from the Pawtucket Home Office and traveling to facilities as needed, this position serves as a primary point of support for end users while also contributing to infrastructure maintenance, system improvements, and proactive problem prevention. Note: This position requires in-person attendance at the office; remote work is reserved for emergencies and special circumstances. Typical daily and ongoing responsibilities include: Providing Tier 1 and Tier 2 support for desktops, laptops, peripherals, and accessories for clinical and administrative staff across all locations Administering and troubleshooting Windows Server environments, Active Directory, Group Policy, File and Print services, NTFS permissions and user account management Administering and troubleshooting facility networks, including: LAN, Corporate and Guest Wi-Fi, firewalls Supporting the Microsoft 365 suite (Outlook, Teams, Office apps, SharePoint, and OneDrive) and resolving related issues Diagnosing and resolving hardware, software, and networking problems, performing root-cause analysis, and documenting solutions Assisting with server maintenance, backups, and system monitoring to ensure high up-time Traveling to facilities throughout Rhode Island to perform on-site support, equipment installs, and infrastructure work. Facility travel ranges from 20% - 50% Collaborating closely with department heads and end users to understand needs and deliver pragmatic, business-focused IT solutions Participating in after-hours and weekend on-call support as required to maintain critical systems availability Qualifications: M inimum of 5 years’ experience in a Windows Server and desktop support position Ability to multi-task Excellent troubleshooting and root cause analysis Excellent communication and interpersonal skills with a broad spectrum of end users Ability to adapt, prioritize and learn new technologies and skills Ability to lift & carry computer equipment and components up to 30 lbs Frequent day-travel within the state of RI. (Mileage reimbursement applies) Availability after regular business hours and weekends Reliable transportation Windows 11 (experience with 7 and 10 helpful) Windows Server 2019 – 2025 MS 365 Suite including Outlook, Office 365 apps, and Teams Windows Server 2019 – 2025 Basic networking skills Active Directory AD Group Policy Knowledge in the following areas helpful: Health Concepts Ltd is an Equal Opportunity / Aff…? All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin. #J-18808-Ljbffr Health Concepts