Coordinator, Patient Flow Nurse - Operations Intelligence Center, Full-Time 9am-9pm, Mullica Hill

Patient Flow Nurse Coordinator

The Patient Flow Nurse Coordinator is responsible for coordinating high-acuity patient movement, supporting system capacity management, and removing barriers to patient flow across the health system.

The Patient Flow Nurse Coordinators role provides clinical oversight for complex transfer cases, including high-acuity and behavioral health patients, and serves as a key resource for real-time decision-making related to patient placement and throughput. The Patient Flow Nurse Coordinator also functions in an expeditor capacity, proactively identifying and resolving barriers to discharge and patient progression.

In addition, this role supports transfer center operations and bed coordination during periods of high volume, ensuring safe, efficient, and timely patient movement across the continuum of care.

Qualifications:

Education & Experience:

Bachelor of Science in Nursing (BSN) preferred.

Minimum of 5 years of clinical nursing experience, preferably in behavioral health, critical care, or ED.

Experience working in a command center or centralized hospital operations setting (preferred).

Experience in patient flow, bed management, or hospital operations (preferred).

Experience in behavioral health or high-acuity patient management (preferred).

Certification/Licensure:

Current Registered Nurse (RN) license required.

Bachelor of Science in Nursing (BSN) preferred.

BLS required.

CEN, CPEN, CCRN, or PMHN preferred

Physical Requirements:

N: Never O: Occasionally (80%)

Lifting O Standing F Sitting C

Lifting 20-50lbs O Climbing O Kneeling O

Lifting>50lbs O Crouching O Reaching O

Carrying O Hearing C Walking O

Pushing O Talking C Vision C

Environmental Conditions:

Noise O Varied

Temperatures O Cleaning Agents O

Noxious odors O Patient

Exposure O Operative

Equipment O

Position Responsibilities:

High-Acuity & Complex Transfer Coordination:

Provide clinical oversight and coordination for high-acuity transfers, ensuring appropriate level of care, timely placement, and safe patient movement.

Support coordination of behavioral health transfers, including screening, placement, communication with receiving facilities, and addressing barriers to acceptance.

Collaborate with physicians, nursing leadership, and transfer center staff to prioritize transfers based on clinical urgency and system capacity.

Serve as escalation point for complex or clinically sensitive transfer cases.

Patient Flow Expeditor:

Act as an expeditor to proactively identify and remove barriers to patient progression and discharge.

Monitor patient flow dashboards and worklists to identify delays related to:

Pending discharges

Bed turnover delays

Clinical or non-clinical barriers (e.g., consults, testing, transportation, placement)

Partner with nursing units, case management, EVS, and ancillary services to facilitate timely movement of patients.

Support achievement of key throughput metrics (LOS, discharge timing, ED holds) to optimize throughput.

Capacity Management & Bed Coordination Support:

Collaborate with Bed Coordinators and Patient Flow Supervisors to optimize real-time bed utilization across the system.

Provide clinical input into patient placement decisions, ensuring appropriate level of care and safe assignments.

Assist with bed coordination activities during high census or surge conditions.

Transfer Center Support:

Support Transfer Coordinators during periods of high call volume by:

Assisting with intake and triage of transfer requests

Ensuring accurate and timely communication between sending and receiving providers and facilities.

Maintaining adherence to established transfer protocols and workflows.

Communication & Collaboration:

Escalate capacity constraints, transfer delays, and patient flow barriers per OIC escalation pathways.

Maintain active communication with internal and external facilities to facilitate smooth interfacility transfers.

Compliance and Quality Assurance:

Ensure all transfers adhere to hospital policies, clinical protocols, and regulatory requirements.

Participate in process improvement initiatives aimed at enhancing transfer coordination and improving patient outcomes.

Benefits Information:

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