Subrogation Supervisor (Hybrid)

Job Description

Job Description

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. 

Who we area

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Subrogation Supervisor to join our Specialty Recovery Claims team based in our Plymouth, MN; Denver, CO; Canton, MA; New York City, NY; Chicago, IL; Alpharetta, GA; Irvine, CA; Southfield, MI office on a hybrid schedule. This position is responsible for supervising the day-to-day activities and procedures of the subrogation representatives to ensure proper handling and outcomes of subrogated commercial Auto Physical Damage claims. Develops strategy, analyzes results and oversees daily work of direct reports including making assignments and the tracking of recovery of complex subrogation claims. Reviews and provides technical direction or recommendations on subrogated claims of various complexity. Makes appropriate recommendations to management on coverage and settlement on subrogation claims.  Monitors quality, customer feedback and claim reports to ensure compliance, customer satisfaction and achievement of objectives. May do the work of subordinates as required. Some of the Subrogation Supervisor responsibilities include but are not limited to:

• Supervises day-to day activities and priorities of subrogation staff, including the assessment and management of claims assignments and ongoing guidance of subrogated claim files.
• Ensures execution of subrogation strategies, including review of potential files to assess viability of collection.
• Monitors and tracks subrogation recoveries regularly to ensure expected outcomes. Reviews and analyzes claim reports to identify and address trends.  Recommends strategies to correct adverse trends.
• Reviews and documents recommendations for subrogated claims; including evaluation, negotiation and settlement of claims in excess of staff authority levels.
• Manages vendor relationships, subrogation attorneys, experts and TPA’s to ensure service quality.
• Manages unit staffing issues, including ensuring appropriateness of staffing levels, creating, implementing and monitoring of performance management activities for direct reports.
• May independently manages an inventory of subrogation files within the broadest limits of assigned authority. 
• Identifies skill gaps of staff and establishes appropriate training needs.  Develops and delivers effective training and cross-training plans.
• Maintains a strong professional knowledge of subrogation regulatory and legal environments and applies this information effectively.
• Anticipates and meets all customer needs (internal and external).

The expertise you bring

• Bachelor’s degree or equivalent experience required
• Minimum of 5-7 years of subrogation experience, with 1-3 years of supervisory experience.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $86,000 - $121,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $108,000 - $127,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.    

Why choose Intact

We live our Values:   We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. 

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact  

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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