Network Operations Engineer

Job Description

UW Information Technology (UW-IT) has an outstanding opportunity for Network Operations Engineer to join their team.

About this Opportunity

Reporting to Technology Manager of Networks & Communications Technologies the Network Operations Engineer is responsible for communication system planning design development installation and operations as well as for support of the overall Network Operations service and staff that support it. They provide consultation to the University on data and telecommunications network services and systems participate in requirements definition processes design and implement appropriate solutions and identify and solve operational problems relating to networks and distributed communication systems and servers.

Must be able to lift 40 pounds overhead this may include lifting above the head. Must use proper lifting techniques.

This is an essential position and required to report to work remotely when UW suspends operations.

Key Responsibilities

Network Operations Engineering (85 %)

Expect 85% of time allocated for the operations sustaining work complex requests and projects.

Monitor network performance and provide traffic pattern and/or usage analysis.

Have experiences and closely worked with Linux/Windows-based systems both physical and virtual.

Have relevant industry experience supporting the Network Management Systems such as DHCP/DNS/IP SNMP RADIUS syslog config management utilization/threshold alarming Solarwinds and etc.

Ability to use scripts to automate routine processes using a language like Ansible and Python.

Write documentation on routing-related projects procedures and configurations.

Software Ecosystem(Custom COTS & Open Source)

Custom Application Lifecycles: Ability to collaborate with development teams to host monitor and maintain proprietary internal applications. This includes managing custom APIs database connections (SQL/NoSQL) and environment variables.

Configuration Management & Scripting: Proficiency in using scripting languages like PowerShell Bash or Python to automate deployments and bridge gaps between disparate software products.

Provide project management oversight of routing-related projects as assigned.

Indirect (15 %)

Attend and contribute to pre-approved professional meetings and programs

Participate in organizational activities

Perform other duties as assigned

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration.

Minimum Qualifications

Bachelors degree in computer science or engineering or related field or equivalent experience.

Minimum of four years experience network troubleshooting and incident management in a large and complex network environment

Must be self-directed and able to appropriately manage workloads priorities and provide timely communications to stakeholders and management

A Network Engineer is expected to have expertise in contemporary network technologies and protocols including fiber optics SONET DS3 DS1 Ethernet TCP/IP OSPF MPLS BGP4 IPv6 CoS QoS EVPN-VXLAN VoIP etc

Demonstrated excellent written/oral communication skills technical documentation skills user liaison skills and personal interaction abilities

Must have a valid drivers license to occasionally operate state vehicles

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

Preferred Qualifications

Core networking experience in a large research university or large enterprise

Experience with Network Management Systems.. (e.g. Solarwinds Auvik etc.)

Experience with firmware evaluation and bug investigation

Demonstrated understanding of interconnection and troubleshooting techniques for LAN hardware including L3 routers L2 switches hubs and wireless access points. This includes familiarity with network-level protocols such as SNMP dhcp as well as complex configurations involving virtual LANs and VRFs

Experience with highly disciplined debug methodology including paying close attention to detail maintaining detailed configuration and testing documentation

Experience evaluating technologies and vendor management practices

Experience with Juniper JUNOS Cisco IOS F5 BIG-IP (APM)

Ability to work independently as well as part of a team

Demonstrated project management skills

Working Conditions

Hybrid

open office environment

Must be able to lift 40 pounds overhead this may include lifting above the head. Must use proper lifting techniques.

Must be able to work in confined spaces such as ceilings or raised floors.

Must be willing to be on-call and work off-hours in the event of an emergency or planned work

This is an essential position and required to report to work remotely when UW suspends operations.

About the Team

UW Information Technology (UWIT) is the central information technology organization for the University of Washington responsible for strategic planning oversight and direction of the UWs IT infrastructure resources and services. UWIT provides critical technology support to all three campuses UW Medicine WA K-20 Education Network and research operations around the world. UWIT partners with the UW community to enable innovation learning discovery and service.

Network Operations is responsible for a large network of over 600 routers 5000 switches and 13000 wireless access points for the various network sectors. This service has responsibility to ensure that the network is operating correctly identifying any fault conditions performance issues and activities that could threaten the correct operation of the enterprise.

The purpose of the Network Operations Engineer is to design and create as-builts within the bounds of existing architectural standards configure network infrastructure including routers switches firewalls etc. and maintenance of said devices. The Network Operations Engineer is critical in ensuring the efficient and secure operation of an organizations network infrastructure which serves as the backbone for communication and data exchange at the University of Washington and beyond.

The most demanding aspects of the Network Operations Engineer include:

Advanced troubleshooting: identifying and resolving network issues promptly to ensure maximum network uptime.

Network Optimization: optimizing network performance by fine-tuning configurations implementing policies (e.g. CoS QoS port security etc.) and upgrading hardware/software components as necessary.

Documentation: maintaining a wide array of articles that detail network configurations procedures troubleshooting steps knowledge sharing etc.

Collaboration: works closely with other IT teams such as system administrators security specialists and others to ensure seamless integration of network infrastructure with other systems and applications.

Training and support: provides guidance and support to end-users and other IT staff on network related issues best practices and procedures.

The primary mission of the University of Washington is the preservation advancement and dissemination of knowledge. UW-ITs objectives are to enable innovative teaching and learning support world-class research enhance collaboration advance operational excellence modernize information and business systems reduce enterprise risk and provide access to excellent infrastructure. The Infrastructure division supports these initiatives in multiple ways relating to network availability.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81 .

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Required Experience:

IC