Fulfillment Specialist

Job Title: Fulfillment Specialist

About RadCare Services (RCS)

RCS is the country's first full-service X-ray garment solutions provider. For the past ten years we have been servicing healthcare networks by cleaning, disinfecting, repairing, X-ray scanning, and selling X-ray garments.

RCS is a fast growing, exciting company headquartered in Indianapolis, Indiana. We're looking for a customer-focused professional to coordinate all service activities with our customers across the United States.

Position Overview

The successful candidate is a highly organized and motivated Fulfillment Specialist who is passionate about customer experience and quality order fulfillment. The Fulfillment Specialist is responsible for all day-to-day receipt to shipment of new equipment sales of x-ray garments for hospitals. The Fulfillment Specialist is the primary point of contact for internal and external stakeholders for all new equipment service-related details. This role approaches each day with a solution-focused mindset that aims to provide quick and quality service for the customer.

Key Responsibilities

• Coordinate with internal teams to schedule and execute new equipment fulfillment and related services
• Maintain accurate and timely Service Order Case tickets, documenting all completed work
• Serve as the primary contact point for internal and external stakeholders for all new equipment and RMA-related details
• Manage escalated issues by identifying root causes and delivering timely, customer-focused solutions
• Assist customers with inventory management system (RadComply) questions and issues
• Assist with managing the Fulfillment Inbox, ensuring prompt and accurate responses to customer and internal inquiries
• Maintain clean, accurate, and up-to-date case records in Salesforce

Requirements

• 2+ years of experience in order fulfillment, customer service, logistics, or service operations (or equivalent experience)
• Demonstrated success connecting and communicating effectively with a wide range of internal and external stakeholders
• Experience with CRM systems, strong preference for Salesforce experience
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Professional communication style, both written and verbal

Work Environment & Physical Requirements

• Work is performed primarily in an office building and warehouse.
• Exposure to noise, dust, and hazardous materials may occur as part of normal operations.

What We Offer

• Full benefits package, including health, dental, vision, and a 401k employer match.
• Opportunities for growth in a fast-paced and expanding company.

RCS is a core-values driven organization and we're looking for a candidate that will contribute to our company culture, work hard, and is passionate about driving company growth.

Red Envelope Consulting is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.