General Merchandise Department Manager

## General Merchandise Department ManagerApplylocations: Brooklyn Park, Zane Ave North, Brooklyn Park, MNtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 9, 2026 (13 days left to apply)job requisition id: R234241**Additional Considerations (if any):**Must be 18+**-****At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** GM Department Manager**Department:** General Merchandise**FLSA**: Non-Exempt**General Function**:Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the best quality product at a competitive retail price.**Core Competencies*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations:**Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Health Wellness Home, Store Operations, and PerishablesPositions that Report to you: GM Department Employees**Primary Duties and Responsibilities**:* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.* Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.* Makes an effort to learn customers’ names and to address them by name whenever possible.* Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.* Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.* Determines department goals with store director.* Determines weekly work schedule and establishes a daily work plan for the department.* Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.* Communicates with employees regarding sales and ideas.* Handles and satisfies customer issues.* Figures retail pricing and insures correct pricing.* Extends invoices, posts invoices, and oversees department bookkeeping procedures.* Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and write ads.* Conducts inventory of the department.* Plans displays, promotions, and determines pre-orders.* Insures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.* Understands and troubleshoots equipment and ensures maintenance is performed.* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and works expected number of hours.**Secondary Duties and Responsibilities:*** Ensures pricing is competitive in the market area.* Attends meetings and seminars and participates in continuing education.* Fills displays and works in the sales area.* Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.* Performs departmental duties as needed.* Assists in other areas of the store as needed.* Performs other job related duties and special projects as required.**Supervisory Responsibilities:**Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.**Knowledge, Skills, Abilities and Worker Characteristics:*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.* Ability to do arithmetic calculations involving fractions, decimals, and percentages.* Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.**Education and Experience:**High school diploma and one to three years of similar or related work experience.**Physical Requirements:*** Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**:This position is exposed to dirt, noise, and equipment movement hazards on a daily basis. Has occasional exposure to electrical shock. This is a fast pace work environment.**Equipment Used to Perform Job:**Pallet jack, computer, two-wheeler, telephone, C.A.R.S. system, box cutter, and calculator.**Financial Responsibility**:Responsible for purchasing product for the department.**Contacts:**Has daily contact with suppliers/vendors, and the general public.**Confidentiality**:Has access to confidential information including pricing.The anticipated hourly starting wage for this position is $21.00 to $26.25 depending on experience.For information on company benefits visit Benefits | Hy-Vee.Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.* #J-18808-Ljbffr