Senior Operations Analyst

Bachelor’s degree in Finance, Business, Accounting, or related field 7–10 years of experience in: Insurance claims processing / finance operations Data validation / QA / document review roles Strong attention to detail and analytical skills Experience in reviewing and validating large volumes of data Proficiency in MS tools with the ability to analyze details in Excel Sheets Experience in SOP creation and process improvement initiatives Strong written and verbal communication skills Preferred Qualifications Experience in AI data annotation / HITL workflows Familiarity with Intelligent Document Processing (IDP) tools Key Responsibilities Data Validation & Review Validate AI-extracted data from insurance claims, invoices, contracts, and financial documents Compare system outputs with source documents and identify discrepancies Correct errors and ensure completeness and accuracy of data Handle structured and unstructured data across multiple document types Quality Assurance Perform QA checks on AI outputs and annotated datasets Ensure adherence to data standards and review guidelines Maintain high consistency in data validation processes Domain-Specific Validation Review insurance and finance-related data such as: Claims details, claim amounts, policy data Premiums, deductibles, billing, and invoice data Financial figures and document fields Ensure compliance with business rules and regulatory standards Process Documentation & Improvement Follow and contribute to Standard Operating Procedures (SOPs) Document workflows, requirements, and process updates Conduct root cause analysis (RCA) to identify recurring issues Suggest improvements to enhance process efficiency and AI accuracy Escalate complex or ambiguous cases to project leads/SMEs Provide structured feedback to AI/ML teams on model errors Support training and mentoring of junior reviewers Operational Excellence Meet defined accuracy, productivity, and turnaround time (TAT) targets Maintain quality logs, audit trails, and performance metrics Ensure compliance with data privacy and confidentiality policies #J-18808-Ljbffr Navsan