Counter Staff

Job Description

Job Description

At Pavement Coffeehouse, a Counter Staff position is someone who is passionate about the craft of coffee, food, and service. Nourishing relationships in our community and caring about the teams we work with and the customers that we serve. Counter Staff positions create memorable experiences by connecting and building positive relationships with the people that they interact with throughout the day.

• Greet customers with a timely and friendly greeting as they enter the shop.
• Receive in store customer orders and take cash or credit payments in accordance with cash handling procedures.
• Operate a cash register, toaster, microwave, and egg steamer. 
• Be knowledgeable about Pavement’s menu products to answer customer questions
• Prepare sandwiches, coffee, and tea beverages according to recipes and standards with an emphasis on prompt, efficient service
• Serve food to customers in a neat and appealing manner, making eye contact, and thanking the customer
• Clean equipment and work stations throughout the day
• Actively open, close, or transition station for upcoming shift. 
• Ensure all display food such as pastries, grab and go, and whole bean coffee are attractively displayed according to standards. 
• Adhere to standards for food handling, hygiene, and dress code as well as following safety and sanitation standards with special attention to dietary allergies. 
• Complete daily food prep tasks as assigned. 
• Inform shift lead or manager when food quantities are low or out. 
• Relays problem or discrepancies directly to management immediately. 
• Maintain consistent time, attendance, and punctuality. 
• Perform other related duties as assigned
• Requires arrival to shifts as early as 6:30am and shifts may require to you work as late as 9pm based on location 

• Searching for a career in food & beverage in a dynamic, growing company
• Passionate about the craft & care that goes into great food & beverage
• Reliable and a team player - your manager and teammates can depend on you to be punctual with a positive attitude
• Thoughtful and looking to connect with the communities we serve by creating memorable experiences
• Observant. You care about the little things and have an eye for detail.
• Eligible to work in the United States

• Basic math & computer skills
• A flexible schedule and are available to work mornings, evenings, weekends, and holidays

• Health and dental insurance eligibility after 60 days of employment
• Paid time off
• Free drinks at any of our cafes
• A free staff meal policy for when you are working
• Discounts on whole bean, food & pastry, and bottled beverage
• 401k with a company match

• Starting at $15.25 per hour
• Annual raises ($.75) on the anniversary date of hire.
• Tips between $4-$9 per hour
• Total Compensation including tips: $19 - $24

Our Counter positions are dynamic roles. Below are some of the physical demands the job will make of you.

• Ability to stand and walk for longs period of time. You'll be on your feet for most of the day moving between stations & attending to the cafe

• Use of hands to reach, grip & perform specific movements. You'll use your hands to operate a register, handle knives to cut bagels, spread cream cheeses, and serve coffee & tea (among other responsibilities)

• Squat, bend, and reach for items below your waist and above your shoulders. For example, you will need to bend down into a fridge to grab product, or reach above to grab cups

• Ability to push/pull, lift/carry or move up to 50 pounds. For example, you'll handle gallons of milk, daily food orders, change trashes and carry dishes

• Climbing stairs and ladders. You may need to use a step ladder to reach something or navigate up & down stairs to access storage areas.

Pavement Coffeehouse is an equal opportunity employer and embraces diversity in the workplace. We value an open mind, a positive attitude, and a passion for service & teamwork. We hire based on these qualities, a job's requirements, our business needs, and an applicants qualifications. We do not tolerate discrimination or harassment of any kind in the hiring process or the workplace.

We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. We also provide reasonable accommodations to applicants/employees to practice their religious beliefs. To request a religious accommodation contact your Area Manager or Director of Operations.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.