Front Office Coordinator

Job Requirements Work Schedule: Monday-Friday 8:00am-4:30pm Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit. Responsibilities The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Receives and screens visitors and telephone calls. Provides general information in person and on the telephone. Calls patients to verify appointments. Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and fax information as needed. Registers all patients at each visit using established policies for capturing complete and up-to-date patient and insurance information. Receives and documents patient responsible payments including co-payments, past balance payments, and other patient‑responsible charges. Schedules patients for physician visits and maintains and updates appointment calendars. Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure. Notifies clinical personnel of patient arrival. Maintains entry log of incoming visitors. Processes and delivers departmental mail. Prepares examination rooms for patients. Cleans examination rooms between patients and at the end of the day. Tracks down lab results on patients and follows up with lab companies when errors occur. Coordinates files and office information—updates charts, labs, x‑rays, dictated notes, etc. Pulls and prepares charts for current and follow‑up appointments. Processes and maintains medical records in accordance with record protocols. Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides a receipt for services rendered. Performs other duties as assigned. Education and Experience High School Diploma or equivalent (GED) is required. One (1) year of customer service experience required. One (1) year of relevant front‑desk experience preferred. Experience within a healthcare environment preferred. Certification in scheduling and registration preferred. Knowledge, Skills And Abilities Ability to interact with personnel of all levels within the organization and work within a multi‑disciplinary team environment. Interpersonal skills, customer orientation and an outgoing and pleasant demeanor. Prior experience and demonstrated competence with patient or customer information systems. Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels of hospital staff, patients, visitors, and staff. Compensation Pay Range: $17.68 - $24.76 Benefits Pay Range: $17.68 - $24.76 #J-18808-Ljbffr