Team Member - Boston Airport

Job Description

Job Description

Company Overview:

Half Moon Empanadas is a fast-casual restaurant concept taking the US by storm with its authentic, high-quality empanadas. Since its founding in 2008, Half Moon has grown to serve multiple locations nationwide, with a focus on establishing empanadas as an iconic American staple. Beyond serving delicious food, Half Moon cultivates a culture that empowers its team to dream big, grow their skills, and reach their full potential.

Job Title: Team Member (Airport)

About You:

As a Team Member, you are a friendly and customer-focused individual who enjoys working in a fast-paced environment. You are passionate about providing excellent service, handling transactions accurately, and maintaining a clean and organized workspace. You thrive in a team setting and are committed to upholding our high standards for food quality and customer satisfaction.

Responsibilities:

• Engage with customers in a friendly and approachable manner, creating a positive and welcoming atmosphere.
• Offer tailored recommendations based on customer preferences or popular items.
• Greets customers in a courteous and friendly manner, takes orders, provides information about menus, and looks for opportunities to up-sell products.
• Operates the cash register and receives payment from customers by credit card or cash, accurately counts and provides change to customers as required, and follows customer service guidelines and cash handling policies and procedures.
• Inputs orders into the register at the point-of-sale in a timely manner to ensure total guest satisfaction and creates a receipt for each guest.
• Assists in locating, reconciling, and verifying the accuracy of transactions and operating equipment with peripheral electronic data processing.
• Transfers supplies and equipment between storage and work areas by hand or cart.
• Makes and/or presents drinks using standard ingredient(s)/recipes, practicing prudent portion control.
• Assists with a variety of kitchen-related functions as needed, including baking.
• Maintains accountability for all food and beverages being served
• Maintains proper and adequate set-up of the location daily. This includes requisitioning, stocking, and rotating all products as needed.
• Receives inventory, moves and lifts food and beverage products and supplies; maintains a solid knowledge of product and service availability.
• Ensures proper food handling procedures are followed, including wrapping, labeling, dating, stocking, storing, rotating, and checking product is maintained at required temperatures.
• Follows all opening, closing, and standard operating procedures.
• Performs detailed daily inventory as per opening/closing.
• Responds to guest complaints in a positive and tactful manner, negotiates a compromise, and implements solutions.
• Cleans and sanitizes workstation and equipment.
• Stores and locks up all beverages, food, and other equipment items.
• Deposits cash drop into the safe box in the Manager’s office.
• Actively participates in all team member meetings

Prior Experience:

• H.S. Diploma or equivalent.
• Cashier experience in a food and beverage environment is highly desirable.
• Basic knowledge of food and beverage preparation and service.
• Ability to read, speak and understand the English language to communicate with guests and take orders.

Work Environment & Requirements:

This role requires prolonged standing while helping guests, reaching for product, and grasping beverage & empanadas. You must be able to carry 30 lbs.

Half Moon Empanadas is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At Half Moon Empanadas we are committed to a fair and equitable workplace where everyone is respected and a valued member of the team.