Resident Care Manager

Job Description

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: $24.99 - $26.30 Per Hour

JOB SUMMARY AND PURPOSE

The Resident Care Manager I advocates for residents and provides intensive care and intensive case management services to eligible clients, meeting participants at least weekly. The Resident Care Manager is the primary point of contact to coordinate services and care for assigned clients. Each Resident Care Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
  • Assess barriers facing the clients and develop a case plan.
  • Coordinate individualized planning with clients to meet short- and long-term needs.
  • Provide service linkages and support systems to ensure identified needs are met.
• Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.

• The Resident Care Manager I shall coordinate the participant’s care in collaboration with the participant, and all members of the participant’s care team (e.g., primary care physician, mental health service provider, substance use disorder service provider, ECM providers, housing navigators, street outreach case managers, family members, etc.) and support the day-to-day operations of the Community by performing the following duties:

• Works with Community Property Management to provide service linkages and support systems to residents to assure individual needs are met
• Maintains daily contact to identify new and ongoing service needs
• Coordinates access to supportive services including, but not limited to, health services, medical appointments, and crisis intervention, as needed

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment
• Assessment: through individual meetings on a regular basis and as part of Intensive Case Management team develop a detailed plan of action to meet the clients needs and find the necessary resources to meet client goals
• Coaching and Social Support – accompany participants to activities and services
• Coordinate Case Management as part of team, connecting participants to appropriate services
• Advocacy for participants before other agencies/community settings
• Capacity Building – motivating participant progress
• Coordinate the participant’s care in collaboration with the participant, and all members of the participant’s care team
• Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
• Must meet funder approval

EDUCATION:

• Bachelor's degree in Social Work, Mental Health or other related discipline,
• OR Two (2) years of experience providing direct mental health services or ICMS

EXPERIENCE:

• Minimum one (1) year of experience working with homeless individuals
• Have experience working with participants with mental illness, chronic health issues, and substance use disorders

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field)
• HMIS Navigation

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.