Project Director

Digital Agency is seeking a Project Director with agency experience across luxury clients, ideally some experience in the beauty space. This role combines senior client partnership with hands-on program leadership. You will serve as the day-to-day point of contact for assigned clients, oversee planning, resourcing, and financial performance, and manage a team of project and program managers.

Key Responsibilities

Client Partnership

• Act as the primary day-to-day contact for assigned clients, building direct, trusted relationships with their stakeholders.
• Lead conversations on program status, priorities, and trade-offs, with the confidence to deliver both good news and difficult news.
• Translate client goals and feedback into clear internal direction, and represent the agency’s perspective with conviction.
• Identify risks, blockers, and growth opportunities early, and present solutions alongside them.

Program Leadership

• Convert business objectives into work plans, briefs, milestones, and KPIs.
• Coordinate integrated workflows across strategy, creative, and media for launches, seasonal campaigns, and property or brand marketing programs.
• Run structured reviews and approval cadences so that decisions are always clear.
• Maintain dashboards, documentation, and reporting as the single source of truth for clients and internal teams.

Team Management

• Manage, coach, and develop project and program managers, setting clear expectations and standards.
• Assign PMs to accounts based on skills, experience, and capacity.
• Review PM work for quality, consistency, and margin health, and support escalations as needed.
• Contribute to hiring, onboarding, performance reviews, and growth planning for the PM team.
• Develop shared templates and best practices to keep programs consistent.

Resourcing & Operations

• Schedule and resource creative work across internal staff and freelance vendors.
• Maintain accurate resourcing, task, and deliverable status in Workfront.
• Own budgets, SOWs, forecasts, and margin performance for your programs, and oversee the same across your PMs’ accounts.
• Partner with Finance, Resource Management, and Account Leads to optimize staffing and keep burn predictable.
• Continuously improve workflows and processes to reduce cycle time and rework.

Measures of Success

• Clients view you as a single, reliable owner who anticipates their needs.
• PMs are supported, accountable, and developing in their roles.
• Teams work with clear priorities, sustainable capacity, and efficient handoffs.
• Programs show reduced rework, faster cycle times, and controlled delivery costs.
• Accounts grow through disciplined scope management and earned client trust.

Experience

• 7 to 10 years of program or project management experience. MUST have substantial agency experience.
• Experience managing or mentoring PMs or other team members, formally or informally.
• Demonstrated history of owning client relationships directly rather than executing against a brief handed down by others.

Skills

Client & Stakeholder Management

• Confident, clear communication with senior client and internal stakeholders
• Strong sense of brand, taste, and consumer audience
• Comfort navigating trade-offs and difficult conversations

Program & Delivery

• End-to-end management of integrated marketing programs
• Ability to turn ambiguous objectives into clear, executable plans
• Experience coordinating external vendors and cross-agency partners

Financial & Operational

• Budget, forecast, and profitability management
• Resourcing across internal creative teams and freelancers
• Process and template development

Leadership

• Coaching, mentoring, and performance management
• Ability to set standards and hold a team accountable