Field Service Consultant

Job Description

Job Description

NOW HIRING: Field Service Representative

JAN-PRO Cleaning & Disinfecting

Position: Field Service Representative (FSR)

Schedule: Monday-Friday, 2nd Shift

JAN-PRO Cleaning & Disinfecting is seeking a motivated, dependable, and customer-focused Field Service Representative to support our network of cleaning franchisees and ensure our customers receive exceptional service. The ideal candidate is organized, professional, and comfortable working in the field while building strong relationships with franchise owners and customers.

Key Responsibilities

• Conduct routine inspections of customer facilities to ensure cleaning standards and quality expectations are met.
• Provide coaching, training, and support to cleaning franchisees.
• Address customer concerns promptly and professionally.
• Develop and maintain positive relationships with customers and franchise owners.
• Perform quality-control inspections and document results.
• Identify opportunities to improve service quality, customer satisfaction, and operational efficiency.
• Follow up on corrective actions to ensure issues are resolved.
• Maintain accurate inspection reports, schedules, and service records.
• Assist with new account transitions and ongoing customer retention.

Qualifications

• Strong communication, customer service, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities.
• Valid driver's license and reliable transportation.
• Comfortable traveling between customer locations throughout the assigned territory.
• Basic computer skills and the ability to complete digital reports.
• Previous experience in janitorial services, quality control, customer service, or field operations is preferred but not required.

What We Offer

• Competitive compensation.
• Opportunities for professional growth and development.
• A supportive team environment.
• The opportunity to make a meaningful impact on customer satisfaction and franchisee success.

Who We're Looking For

We need someone who takes pride in their work, enjoys being out in the field, and understands the importance of accountability, quality, and customer relationships. The right candidate is proactive, dependable, and committed to helping our franchisees succeed while maintaining JAN-PRO's high standards.

Ready to join our team?

Apply today to become part of JAN-PRO Cleaning & Disinfecting and help us deliver outstanding service and quality to our customers!

\nCompany Description

JAN-PRO Cleaning & Disinfecting is a commercial cleaning and disinfecting franchise organization that provides professional janitorial services to businesses across a wide range of industries, including offices, healthcare facilities, schools, retail, and industrial sites. The company supports a network of independently owned cleaning franchises with training, operational systems, and customer acquisition, while emphasizing quality standards, safety, and customer service. It has operated since 1991 and has a presence across the United States and several other countries.

Company Description

JAN-PRO Cleaning & Disinfecting is a commercial cleaning and disinfecting franchise organization that provides professional janitorial services to businesses across a wide range of industries, including offices, healthcare facilities, schools, retail, and industrial sites. The company supports a network of independently owned cleaning franchises with training, operational systems, and customer acquisition, while emphasizing quality standards, safety, and customer service. It has operated since 1991 and has a presence across the United States and several other countries.