Patient Intake Representative

Job Title

Job Overview:

Requirement/Must Have:

• High school diploma, GED, or equivalent.
• 1+ years of customer service experience.

Responsibilities:

• Schedule patient appointments and greet patients upon arrival.
• Ensure a welcoming environment for all patients and visitors.
• Assist patients with registration and check-in procedures.
• Enter patient demographic and billing information accurately.
• Verify insurance coverage and collect/post payments to patient accounts.
• Collect and prepare specimens for testing and analysis, as needed.
• Call physician offices to confirm the accuracy of test orders.
• Monitor and log patient wait times regularly.
• Notify the supervisor of any patient issues in a timely manner.
• Promote and provide information about patient services.
• Manage office supplies to ensure proper inventory levels.
• Open and close the office when necessary.
• Perform administrative and clerical duties as needed.

Nice to Have:

• 1+ years of patient-facing healthcare experience.

Skills:

• Experience working in a team environment.
• Strong data entry and organizational skills.
• High level of attention to detail.
• Proficiency in Microsoft Office.
• Flexibility to work overtime, as needed.
• Able to pass a standardized colorblindness test.