Housing Maintenance Manager

The AIM Center Inc. Housing Maintenance Manager Chattanooga, TN·Full time Apply for Housing Maintenance Manager Join one of Chattanooga’s best places to work — where every role makes a difference and every day supports hope, growth, and belonging. AIM Center, Inc. is seeking a dependable and hands‑on Facility & Grounds Technician to help maintain our facility, vehicles, and grounds in a clean, safe, and orderly condition. This role performs daily janitorial, maintenance, and repair duties while ensuring the property remains welcoming and functional for members, staff, and visitors. The ideal candidate takes pride in their work, enjoys teamwork, and values contributing to a mission‑driven organization that promotes recovery, purpose, and community inclusion. Description The Maintenance Manager is responsible for overseeing the daily maintenance operations of a Permanent Supportive Housing (PSH) portfolio consisting of approximately 74 residential units. This position ensures that all properties remain safe, sanitary, functional, and compliant with HUD, local housing, and organizational standards while supporting a housing‑first and trauma‑informed environment for residents living with serious mental illness and other disabling conditions. The Maintenance Manager supervises vendors, coordinates unit turnovers, preventative maintenance, inspections, emergency repairs, and property improvement projects while maintaining a high level of professionalism and customer service. Mission Alignment This employee will support the organization’s mission of providing safe, stable, and supportive housing to individuals experiencing mental illness, homelessness, and housing instability through a compassionate, housing‑first approach. Property & Facilities Maintenance Oversee maintenance operations for approximately 74 PSH units across multiple properties. Ensure all properties remain safe, clean, sanitary, and in good repair. Maintain Laundry Room revenue in a timely manner. Coordinate and complete repairs related to plumbing, HVAC systems, appliances, drywall and painting, roofing, flooring, and exterior maintenance. Perform and oversee unit turnovers, including preparation of vacant units for occupancy. Conduct routine preventative maintenance inspections and implement corrective actions. Monitor building systems and identify maintenance trends before major failures occur. Ensure timely completion of residential work orders and emergency maintenance requests. Maintain curb appeal and exterior grounds, including landscaping and trash management. Oversight Supervise contracted vendors, under the discretion of the Director of Housing Operations. Assign daily work orders and prioritize maintenance needs. Monitor staff productivity, professionalism, and quality of work. Provide coaching, training, and accountability to maintenance staff. Assist with development of maintenance schedules and on‑call rotations. Ensure maintenance staff follow organizational policies, safety procedures, and expectations. Compliance & Inspections Prepare properties for inspections including: HUD inspections Housing Quality Standards (HQS) Fire inspections Insurance inspections Conduct regular property walks and document deficiencies. Ensure compliance with HUD regulations, OSHA safety standards, and organizational policies. Maintain accurate maintenance records, inspection logs, and repair documentation. Ensure proper storage and tracking of maintenance materials, keys, and equipment. Coordinate and oversee outside contractors and vendors. Obtain quotes and recommend cost‑effective repair solutions. Monitor vendor performance and ensure work is completed appropriately and timely. Assist leadership with capital improvement planning and property upgrades. Maintain inventory of maintenance supplies and equipment. Resident Relations & Customer Service Interact professionally and respectfully with residents, staff, and community partners. Respond to resident concerns in a calm, trauma‑informed and professional manner. Maintain appropriate boundaries while supporting a housing‑first philosophy. Communicate maintenance timelines and expectations clearly to residents. Emergency Response Participate in an on‑call rotation for after‑hours maintenance emergencies. Respond appropriately to emergency situations including flooding and safety concerns. Coordinate all emergency repairs to minimize property damage and resident disruption. Qualifications Minimum of a High school diploma or GED required. Minimum of 3–5 years of maintenance experience required. Supervisory experience preferred. Experience in affordable housing, supportive housing, multifamily housing, or property management strongly preferred. Knowledge of HVAC, plumbing, electrical, appliance repair, and general building maintenance. Ability to use maintenance management software, spreadsheets, and email systems. Valid driver’s license and reliable transportation required; ability to obtain F‑Endorsement within 14 days of hire (Tennessee Residents only). Pass a pre‑employment background check. Reliable transportation with automobile liability insurance required. First Aid and CPR certification or willingness to obtain First Aid and CPR certification. Successfully complete all required training. Knowledge, Skills, & Abilities Strong leadership and organizational skills. Ability to prioritize multiple tasks in a fast‑paced environment. Strong problem‑solving and decision‑making abilities. Knowledge of HUD and housing inspection standards preferred. Ability to maintain professionalism in high‑stress situations. Excellent communication and interpersonal skills. Ability to lift, push, pull, and carry maintenance equipment and supplies as needed. Ability to read, write, and understand verbal and written instructions. Ability and willingness to follow all policies and procedures of AIM Center, Inc. Physical Requirements Weight capacity: Frequent lifting and/or carrying of objects ranging from 25 to 50 pounds, with the capacity to occasionally lift or move up to 75 or 100 pounds. Positional demands: Frequent standing, walking, bending, stooping, kneeling, and crawling. Agility: The ability to climb ladders, ascend/descend stairs, reach above shoulder level, and work in tight or confined spaces. Physical dexterity: Manual and physical dexterity to operate hand tools, power tools, and heavy diagnostic equipment. Location: Ability to manage work in a variety of location settings, indoors and outdoors, in a variety of weather conditions. #J-18808-Ljbffr