Customer Service Rep

Job Description

Job Description

Customer Care Specialist | $18.00 per hour | Monday–Friday, Day Shift | Onsite

What Matters Most
· Competitive Pay of $18.00 per hour
· Schedule: Monday–Friday | Day Shift
· Location: Houston, TX 77040 (Northwest Freeway
· Temporary-to-hire opportunities with career growth and stability
· Weekly Pay with direct deposit or pay card
· When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program

Job Description
Our client is seeking a customer-focused Customer Care Specialist to join their growing team. This position will manage a high volume of inbound calls, identify customer needs, research issues, and provide timely solutions. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask while maintaining a professional and positive attitude.

Responsibilities:
· Manage high-volume inbound customer calls while providing exceptional service
· Research customer questions and issues and provide appropriate solutions or alternatives
· Identify customer needs through active listening and effective communication
· Maintain quality and productivity standards while meeting individual and team goals
· Use multiple computer systems and applications to research and document customer information

Qualifications and Requirements:
· High School Diploma or GED required; Associate’s Degree preferred
· 1+ year of health insurance and/or life insurance customer care experience preferred
· Excellent verbal, written, and interpersonal communication skills
· Strong research, problem-solving, multitasking, and organizational skills
· Proficiency with Microsoft Office; experience with Teams, Webex, SharePoint, or similar systems
preferred
· Bilingual Spanish is a plus

Benefits and Perks:
· Pay Rate: $18.00 per hour
· Medical, Dental, and Vision Benefits
· 401(k)
· Paid Holidays, where applicable
· Training, Career Development, and Growth Opportunities

Your New Organization:
Join a growing organization serving approximately one million customers nationwide. You’ll work in a professional, team-oriented environment where customer service excellence, collaboration, and employee development are valued.

Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting
exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated
to helping you achieve your professional goals and shine in your field. The Reserves Network values
diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer,
we foster an environment of respect, integrity, and trust in every aspect of employment.

The base pay for this position is $18.00 per hour, excluding benefits, bonuses, or other compensation.
Your final compensation will depend on your skills, qualifications, experience, location, and internal pay
equity. Please note, hiring at the top of the pay range is uncommon to allow room for future growth.

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