Hybrid Contact Center Advocate & Escalation Coach
Citizens
Citizens in Johnston, RI seeks a Contact Center Advocate to deliver personalized customer service via inbound calls and chats, resolve complex issues, coach frontline staff, and support process improvements while maintaining deep knowledge of Citizens products and services. This hybrid role combines problem-solving with sales-oriented goals, requiring strong communication, multitasking, and a customer-focused mindset to boost retention and satisfaction. #J-18808-Ljbffr
Vacancy posted 5 days ago
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