Motion Industries - Customer Service Representative

Description:

Must have experience in either distribution or manufacturing with tangible goods.

Description:

Motion Ai brings together the leading high-tech automation solution providers for industrial automation across the United States. Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems. Motion Ai provides best-in-class engineered systems, products, and services to a variety of industries highlighting a few which include semiconductor, pharmaceutical, Life Sciences, medical, logistics, Food & Beverage, Packaging, automotive, and aerospace.
Motion Ai is seeking a highly motivated individual with industrial experience to join our dynamic team as a Customer Service Representative I. The successful candidate will have excellent customer service and computer skills.

JOB DUTIES:
Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
Respond to customer inquiries regarding products, provide quotes and handle order entry.
Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.
Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.
Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.

SKILLS & EXPERIENCE:

Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.
Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows. Enable Skills-Based Hiring

No

Please select your preference in reviewing candidate submittals

Additional Details

• Please select your preference in reviewing candidate submittals : 3. Both - review resumes and interview candidates
• If you choose first come first serve above please provide requested pay rate. : N/A
• Is this requisition for a Direct Hire? : No
• Is this position a possible temp-to-permanent opportunity? : Yes
• Do you have a pre-identified candidate who will need to be hired by our Payroll Supplier? : No
• If yes, enter the name, contact details, and hourly pay rate for the candidate. : Name: Email: Phone Number:Hourly Pay Rate:
• Does this position require making deliveries using Motion Industries vehicles? : No
• Does position require a DOT regulated drivers license to make deliveries using Motion vehicles? : No
• Does this position require a Commercial Drivers License (CDL)? : No
• Which shift is this position for? : Shift 1
• Daily Start Time (ex: 9:00AM) : 8:00 AM
• Daily End Time (ex: 5:00PM) : 5:00 PM
• Working Days (ex: Monday - Friday) : Monday - Friday
• Candidate Video Interview Link : (No Value)