Veterinary Receptionist

Overnight Veterinary Receptionist | $16–$18/hr + Overnight DifferentialVeterinary Specialists of Birmingham (VSB) is seeking a Veterinary Client Service Receptionist to join our overnight team in Birmingham, AL. This role is ideal for someone with client service experience who enjoys working in a fast-paced veterinary, medical, or clinical environment and can provide a welcoming, professional experience for clients and their pets.As a Veterinary Client Service Receptionist, you'll be an important part of the hospital team, supporting clients, managing front-desk operations, and helping the hospital run smoothly during overnight hours.Compensation$16–$18 per hour based on experienceAdditional overnight shift differentialFull-Time BenefitsUniform allowancePaid Time OffHoliday payEmployee Referral ProgramEmployee pet discount401(k) with employer matchingMedical, Dental, and Vision insuranceDisability insuranceLife insuranceHSA/FSAAdditional benefits availableScheduleFull-TimeOvernight hours may vary between 6:00 PM–8:00 AMAlternating weekends when possibleResponsibilitiesProvide an excellent and efficient client experience by greeting clients, answering questions, processing incoming and outgoing patients, and handling paymentsAnswer incoming phone calls, screen service needs, answer questions, and schedule appointments as appropriateProcess incoming and outgoing mail and emailMonitor and maintain a clean, welcoming client waiting areaAccurately document and maintain client information, service data, and other pertinent information in hospital softwareEscalate complex client or operational matters to senior team membersMultitask and prioritize responsibilities effectively in a busy veterinary hospitalWork collaboratively with Veterinary Technicians, veterinarians, and other hospital team membersSupport the hospital, doctors, and practice philosophy through professional and respectful interactionsMaintain reliable attendance and punctualityQualifications1–2 years of client service experience in a veterinary, medical, or clinical setting preferredStrong customer service and communication skillsComfortable answering phones, assisting clients, processing payments, and managing multiple prioritiesReliable, self-motivated, and able to work independently during overnight hoursStrong attention to detail and organizational skillsAbility to remain professional and compassionate when working with clients during stressful or emotional situationsAbility to work effectively as part of a veterinary hospital teamRegular attendance and punctuality are essentialFluent English speaking and reading skills required.About the HospitalVeterinary Specialists of Birmingham (VSB) is a specialty and emergency veterinary hospital dedicated to providing advanced patient care through collaboration, innovation, and clinical excellence.Our team works with state-of-the-art equipment, advanced diagnostics, and complex medical and surgical cases while fostering an inclusive environment where team members are supported, encouraged to grow, and empowered to utilize their technical skills to their fullest potential.Surrounding AreasVeterinary Specialists of Birmingham proudly serves Birmingham, AL and surrounding communities throughout central Alabama, providing advanced specialty and emergency veterinary care for pets across the region. Birmingham offers an affordable cost of living, vibrant dining and entertainment, beautiful parks, and easy access to outdoor recreation, making it an excellent place to build your veterinary career.About Ethos Veterinary HealthEthos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Join UsAt Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.Equal Opportunity EmployerEthos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.