Customer Service Representative

Customer Service Representative

HOUSTON, United States, 77056 ENGIE North America Inc. Junior (experience < 3 years) Administrative Support / Secretary Fixed-Term Full - Time This is a CONTRACT POSITION. Your employment will be held by a third-party company of ENGIE's choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE. Duration: Six Months Compensation: Pay Rate: $22.00 Location: Houston TX

What You Can Expect ENGIE is looking for a Customer Care Representative who delivers exceptional service on every customer interaction. You will support inbound and outbound calls, assist customers with account questions, process payments, and help resolve issues by partnering with internal teams.

Answer customer calls and assist with billing, account updates, and portal access

Make outbound calls to resolve issues or follow up on customer needs

Process payments, refunds, and service tickets

Route new and renewal sales inquiries to the appropriate team

Provide friendly, professional, and accurate customer support

Collaborate with Care, Billing, and Sales teams to resolve customer issues quickly

Meet performance expectations (quality, AHT, SLA, etc.)

Share customer insights to help improve processes and retention

Handle customer emails and chats.

What You'll Bring High School Diploma Minimum three years of call center experience (required) REP/energy industry experience (ERCOT or other markets) preferred Strong verbal, written, and customer communication skills Ability to type 40+ WPM and navigate multiple systems simultaneously Proficiency with Outlook, Word, Excel, and CRM platforms Ability to multitask and stay organized in a high-volume environment Reliable attendance; ability to work occasional overtime

This role is eligible for our hybrid work policy Must be willing and able to comply with all ENGIE ethics and safety policies

Why ENGIE? ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone. At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure! ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at View email address on click.appcast.io. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status. We are unable to sponsor or take over sponsorship of an employment visa for this role at any time. The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.