Field Service Engineer

Job Description
Job Overview

We are seeking a proactive and technically skilled Field SupportEngineer to join our dynamic team. In this role, you will be thefrontline technical expert responsible for delivering exceptional ITsupport and solutions directly at client sites. Your energy,problem-solving skills, and customer-focused mindset will driveseamless technology operations, ensuring clients stay connected,secure, and productive. This position offers an exciting opportunityto work across diverse environments, troubleshoot complex issues,and have a tangible impact on our clients' success.

Duties

Provide on-site technical support for hardware, software, andnetwork issues to ensure minimal downtime and optimal performance.

Install, configure, and maintain computer systems, operatingsystems (Windows, macOS, Linux), and IT infrastructure components.

Troubleshoot software problems including applications, operatingsystems, VPNs (Virtual Private Networks), firewalls, and security settings.

Manage computer networks including LAN (Local Area Network)setups, switches, routers, and wireless access points to maintainreliable connectivity.

Utilize help desk tools such as ServiceNow, Jira, BMC Remedy todocument incidents, track resolutions, and escalate issues when necessary.

Support desktop environments by managing computer hardwarecomponents and peripherals while ensuring compliance with security protocols.

Assist with IT support requests via help desk channels andcommunicate technical solutions clearly to non-technical users.

Conduct routine inspections of IT infrastructure and performpreventative maintenance to prevent future issues.

Collaborate with cross-functional teams to implement upgrades ornew technology deployments efficiently.

Maintain detailed records of all support activities and ensureadherence to company policies on data security and user privacy.

Skills

Strong technical support skills across multiple operating systemsincluding Windows, macOS, and Linux.

Deep understanding of computer management practices, includinghardware troubleshooting and software installation.

Proficiency in computer networking concepts such as LAN setup,VPN configuration, firewalls, and network security protocols.

Experience with help desk ticketing systems like ServiceNow orBMC Remedy as well as project management tools like Jira.

Knowledge of IT infrastructure components including servers,switches, routers, and wireless access points.

Excellent communication skills with the ability to explaintechnical concepts clearly to users of varying technical backgrounds.

Customer service orientation with a proactive approach toresolving issues efficiently.

Familiarity with desktop support tasks such as installingsoftware updates or configuring user accounts in Windows or macOS environments.

Ability to troubleshoot software issues related to productivityapplications like Microsoft Office suite.

Understanding of firewall management and security best practicesfor safeguarding client data. Join us as a Field Support Engineerwhere your expertise fuels seamless technology experiences! Bringyour energy and passion for IT support into a role that challengesyou daily while empowering clients through innovative solutions!

Application Instructions:


To apply for the Field Support Engineer position, please completethe following:

1. Prepare Your Video Submission: Record your required 2-minuteLoom video addressing the qualification questions. (Use the linkbelow this line for the guidelines.)

2. Submit via the Application Form: Use the link below tocomplete your application. You must include the URL to your Loomvideo submission in the designated field to be considered.

Requirements

• Certifications: ITIL Foundation preferred; CompTIA A+,Network+, or Security+ (or equivalent experience).
• Technical Skills: Microsoft 365 administration,line-of-business application backup/recovery (e.g., Veeam, StorageCraft).
• Compliance: Must pass HIPAA training; ability to obtainCJIS certification.
• Strong troubleshooting andproblem-solving skills.
• Excellent communication and clientservice abilities.

Benefits

To be discussed.