Quality Safety Strategy & Program Manager

Quality Safety Strategy & Program Manager (260000SD) The Quality Safety Strategy Program Manager is responsible for: Responsibilities Accreditation and Licensing – The Joint Commission (TJC) and District of Columbia Department of Health (DC-DOH) activities, including assisting with Commission on Accreditation of Rehabilitation Facilities (CARF) and CMS certification. Performance Improvement – Committee leadership and support activities; assistance with Board of Directors reports; Quality and Patient Safety activities. Patient Safety Coordinator – oversee patient safety activities. Family Advocacy – collaborate with Children's National's Ombudsman Team. Risk Management – point person for safety event reporting with Children's Hospital's Risk Management team. Policy Management – oversee policy for Children's National Rehabilitation & Specialized Care Center. Job Functions Essential job duties Accreditation and Licensing – all submissions, deadlines and reporting activities required by TJC and DC-DOH. Ongoing front‑line oversight of all accreditation updates and regulatory changes with accompanying staff education. Coordination of on‑site survey activities. Performance Improvement – Team and committee leadership in collaboration with Children's National Patient Experience Committee, Survey Readiness Team, Patient Safety Team. Attendance at Hospital Quality Council, Hospital Safety Committee, Patient Care Services Team, Pharmacy & Therapeutics / Medication Safety Committee, Department Managers, Medical Executive Committee, Children's National Accreditation Readiness Team (ART). Support activities (agenda, minutes, reports) for Hospital Quality Council, Hospital Safety Committee, Medical Executive Committee. Board of Directors – annual PI plan approval; quarterly PI dashboard; annual evaluation of PI plan report; annual safety/risk plan, Zero Harm Index. Assist leadership throughout the hospital in identifying appropriate performance improvement indicators based on regulatory requirements, past performance in surveys and identification of opportunities for improvement. Compile and submit corrective action plans following regulatory visits in collaboration with managers and directors. Patient Safety Coordinator – Through event reporting, identify trends related to patient safety issues to present at Patient Safety Committee and in collaboration with Children's National Patient Safety Committee. Develop rapport with staff to allow reporting of patient safety issues. Collaborate with Patient Safety Team to identify strategies to assess, evaluate and address patient safety issues. Family Advocate – Check Speak‑Up Hotline on a routine basis. Assist with identification of complaint vs. grievance. Assist Children's National Risk and Ombudsman Team with the grievance process. Ensure notifications to families are prepared by management and delivered in appropriate timeframe. Report complaints and grievances to appropriate committees. Explore methods of getting patient/family feedback through Patient/Family Satisfaction Surveys, compile feedback and report to appropriate committees. Other duties – for non‑clinical areas, attend training and demonstrate usage of population‑specific customer service practices; maintain skills, regulatory requirements, and credentials; demonstrate full knowledge of services and care plan flow. Other job duties May perform other duties in addition to those outlined in this job description. Qualifications Minimum Education Bachelor's Degree (Required) Master's Degree in Public Health or related field (Preferred) Minimum Work Experience 3 years of experience in a healthcare environment including leading operational or clinical teams through strategic change or adoption of new initiatives (Required) 2 years of experience with The Joint Commission® Hospital standards and survey processes (Preferred) 2 years of experience with DC Health regulations and inspection standards (Preferred) Experience leading quality initiatives or performance improvement activities with defined outcomes (Preferred) Experience with Microsoft Office Solutions including Excel, SharePoint and PowerPoint Required Licenses and Certifications Registered Nurse (Preferred) Location District of Columbia–Washington Work Locations Rehab and Specialized Care 1731 Bunker Hill Road NE Washington 20017 Job Type Non‑Clinical Professional Organization HSC Pediatric Center Position Status R (Regular) – FT – Full‑Time Shift Day Work Schedule Monday–Friday 8 hours Job Posting Apr 21, 2026, 8:07:00 PM Full‑Time Salary Range 86,008 - 143,353.6 Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. 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